As a Remote Support Assistant working on freelance and project-based assignments, I supported customer service and administrative work. I handled inquiries through email and chat and prepared documents, reports, and summaries based on client requirements.
As a Homecare VA/Scheduler, I managed calendars, scheduled appointments, and sent task reminders. I also maintained client records, spreadsheets, and organized digital files.
I supported daily operations by monitoring tasks, prioritizing deadlines, and checking that assignments were completed accurately. I also addressed customer concerns and maintained positive client communication.
I use Google Workspace and Microsoft Office for administrative tasks, along with CRM tools including ZOHO and Salesforce. My training includes customer support, administrative assistance, remote work, and productivity.
