Rachel Calica

I am an experienced and compassionate customer service representative with a strong background in healthcare access and Medicaid/DSNP member support. My career has been dedicated to resolving complex issues in high-volume, fast-paced environments while maintaining empathy and professionalism. I have a proven track record of delivering high-quality service to vulnerable populations, particularly in remote settings.

Currently, I work as a Health Care Customer Representative at Teleperformance USA, where I manage customer concerns related to healthcare access and benefit services. I am adept at educating members on available services and ensuring they understand their benefits. My commitment to service quality and compliance is unwavering, as I follow all company procedures and HIPAA regulations diligently.

Previously, I served as an Office Assistant IV at the Department of Human Services, providing frontline assistance for clients accessing public benefit programs. My experience in the U.S. Army as a Culinary NCO and Administrative Supervisor has further honed my leadership and administrative skills, allowing me to excel in various roles throughout my career.