Rachel Bartlett

RB

Open to opportunities

Rachel Bartlett

@rachelbartlett

Senior UX Researcher who turns user insights into high-impact product decisions.

What I'm looking for

I’m looking to join a team where I can lead user research and usability testing, translate findings into product recommendations, and help build accessible, high-performing experiences through cross-functional collaboration.

I’m an Impact UX Researcher with 7+ years of experience helping teams understand users, improve digital experiences, and make confident product decisions. I’m especially drawn to translating research into recommendations that lead to outcomes people can feel.

My work has influenced product changes adopted by Google’s Accessibility Team, and I’ve delivered measurable business impact—$2.7M annual savings through pricing optimization, 18% faster customer navigation, and 35% reduction in insurance workflow inefficiencies. Across my background, I’ve led 50+ research studies and conducted 200+ customer interviews.

As Founder & Principal UX Researcher at RB Consulting, I lead user research, usability testing, and workshops, then synthesize findings into actionable product direction for cross-functional teams. I also consult on research and accessibility evaluations for education and other platforms.

I previously served as UX Research Lead (contract) and as a UX Researcher & Product Designer at Hy-Vee, where I combined research with design to improve shopping experiences and support a pricing platform generating $2.7M in annual savings.

Experience

Work history, roles, and key accomplishments

RC

Current

Founder & Principal UX Researcher

Current

RB Consulting

Jan 2023 - Present (3 years 6 months)

Led user research, usability testing, and workshops across multiple industries. Translated research into product recommendations and presented findings to cross-functional teams and executive leadership.

User Research Usability Testing Workshop Facilitation Stakeholder Management Product Recommendations Present Findings

HI

UX Researcher & Product Designer

Hy-Vee, Inc.

Jan 2018 - Jan 2022 (4 years)

Conducted interviews, usability testing, and discovery research, and designed a pricing platform generating $2.7M in annual savings. Improved digital shopping experiences, reducing navigation time by 18%.

Usability Testing Discovery UX Research Digital Product Design Miro Figma Adobe Suite Maze Dscout Dovetail

UI

UX Accessibility Researcher

University of Iowa

Jan 2017 - Jan 2018 (1 year)

Conducted accessibility research later adopted by Google's Accessibility Team and published research at a researcher and international conference.

Research Publishing

LT

UX Consultant

Lean Techniques

Jan 2024 - Present (2 years 6 months)

Conducted research and accessibility evaluations for an education platform.

UX Research Accessibility Evaluations

UD

UX Research Lead

Uplift Delivery

Jan 2023 - Present (3 years 6 months)

Led customer and agent research to help reduce process inefficiencies by 35%. Facilitated workshops and used customer insights to drive improvements.

User Research Workshop Facilitation Customer Research Process Improvement

Education

Degrees, certifications, and relevant coursework

TI

The University of Iowa

Bachelor of Arts, Computer Science Informatics (Human-Computer Interaction)

Earned a B.A. in Computer Science Informatics with a focus on Human-Computer Interaction.

TI

The University of Iowa

Bachelor of Arts, Psychology

Earned a B.A. in Psychology.

Tech stack

Software and tools used professionally

Gmail

Figma

Jira

Make

Availability

Open to opportunities

Location

Zimbabwe

Authorized to work in

Website

RachelBartlett.me

Job categories

UX Researcher Senior UX Researcher Product Designer UX Research Lead UX Researcher UX Research Manager

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