Agnes Kiss

Redesigned content workflows to improve readability and led research for an AI-aided PDF remediation prototype for the Department of Education, coordinating stakeholders across agencies and contractors.

Led end-to-end UX research for an enterprise healthcare analytics platform, driving a 30% increase in platform adoption through behavioral research and strategic onboarding solutions.

Led strategic research and rapid prototyping for a B2B professional development platform, creating retention-focused product concepts using generative AI and behavioral science.

Conducted strategic and tactical research for enterprise internal tools, applying the HEART framework and large-scale survey analysis to inform product decisions across multiple teams.

Led RITE research and specialized usability testing for an AI-based communication platform, optimizing workflows for accessibility and performance in high-pressure scenarios.

Led comprehensive mixed-methods research programs for Fortune 500 clients (Facebook Innovation Lab, Walmart, Discover, Honda) producing personas, journey maps, and RITE concept tests to solve complex customer problems.

Operated an enterprise UX research consultancy delivering research, IA, and workflow optimization for clients including US Bank and Best Buy, improving omnichannel processes and compliance handling.

Taught statistics and learning theory with emphasis on behavioral research methods and applied educational psychology to optimize student learning outcomes.

Pursuing a Master of Science in Data Science with coursework and projects focused on data analysis, machine learning, and applied statistics.

Completed a Master of Arts in Educational Psychology with emphasis on behavioral science and applied research methods.

Earned a Master of Arts in English and German Literature with coursework in literature and language studies.