Open to opportunities

Racheal Mbogo

@rachealmbogo

Message

Results-driven customer service professional focused on retention and service excellence.

Kenya

Message

What I'm looking for

I’m looking for a customer service or remote support role where I can deliver excellent customer satisfaction, resolve issues efficiently, and support organizational growth—especially in fast-paced environments that value professionalism and service excellence.

I’m a results-driven customer service professional with experience across customer support, telemarketing, sales, debt collection, and team leadership. I handle customer inquiries through phone, email, and chat, resolve complaints, and maintain accurate customer records while keeping satisfaction high.

In my most recent roles, I’ve supported customers end-to-end by updating CRM systems, securing repayment agreements, and collaborating to close account issues. I’ve also led customer support operations, trained staff to improve service standards, and implemented retention and satisfaction strategies in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Kensen Limited

Jan 2026 - Present (5 months)

Respond to customer inquiries via phone, email, and chat, resolving complaints with timely solutions to ensure customer satisfaction. Maintain accurate customer records and update CRM systems while collaborating to improve service delivery.

Customer Support CRM Systems Email Support Chat Support Complaint Resolution Customer Satisfaction Record Management

Current

Telemarketer

Current

Bangbet

May 2025 - Present (1 year 1 month)

Conduct outbound calls to promote products, generate leads, and maintain strong customer relationships. Handle inbound inquiries professionally and respond to concerns with accurate information.

Telemarketing Outbound Calling Lead Generation Customer Relationship Management (CRM)Customer Retention Sales Support Communication

Call Center Agent

ECLOF Kenya

Oct 2024 - Feb 2025 (4 months)

Secure debt repayments through professional customer communication and evaluate customers' repayment capabilities. Coordinate with internal departments to resolve account issues and ensure repayment agreements comply with company policies.

Debt Collection Call Center Operations Customer Communications Policy Compliance

Customer Service Support Lead

Premier Bet

Aug 2023 - Sep 2024 (1 year 1 month)

Supervised customer support operations across multiple channels and trained staff to improve service standards. Resolved escalated complaints and implemented customer retention and satisfaction strategies.

Customer Support Leadership Staff Training Escalation Handling Customer Retention Customer Satisfaction Team Coordination Communication

Cashier

Casol Tsavo Hotel

Jan 2023 - Jul 2023 (6 months)

Processed cash, card, and mobile money transactions accurately while handling customer inquiries and minor complaints. Prepared daily sales and transaction reports, balancing cash drawers and preventing transaction errors.

Payment Processing Cash Handling Customer Service Cash Drawer Balancing Sales Reporting