Rachael Kisio
@rachaelkisio
Motivated customer-focused professional specializing in customer service, transcription, and executive support.
KenyaWhat I'm looking for
I am a motivated, detail-oriented professional with experience in customer service, transcription, and executive assistance. I excel at clear communication, empathy, and problem-solving, and I consistently meet deadlines while maintaining high standards of accuracy and confidentiality.
In previous roles I supported executive leadership, handled customer-facing inquiries for a telecom project, and delivered precise transcriptions for remote clients. I thrive in fast-paced environments, coordinate cross-functional activities effectively, and enjoy contributing to community development initiatives.
Experience
Work history, roles, and key accomplishments
Executive Assistant
Uni Abroad
Aug 2024 - Sep 2025 (1 year 1 month)
Provided high-level administrative support to the Co-Founder, managing schedules, travel, correspondence, and event coordination to improve project delivery and team efficiency.
Customer Service Representative
CCI Kenya
Dec 2023 - Jul 2024 (7 months)
Delivered customer support for the Metro by T-Mobile project, handling SIM activation, troubleshooting, and promotions while consistently meeting sales and service targets.
Transcriptionist
Ashley Ward Company
Aug 2022 - Nov 2023 (1 year 3 months)
Transcribed audio and video content remotely with high accuracy and strict adherence to client formatting and confidentiality, meeting tight deadlines.
Education
Degrees, certifications, and relevant coursework
MUMount Kenya University
Diploma, Community Development and Social Work
2023 - 2025
Completed a Diploma in Community Development and Social Work with coursework focused on community engagement and social services.
Mwaani Girls High School
Kenya Certificate of Secondary Education (KCSE), Secondary Education
2018 - 2022
Completed the Kenya Certificate of Secondary Education (KCSE) with a general secondary school curriculum.
Utawala Academy
Kenya Certificate of Primary Education (KCPE), Primary Education
2014 - 2017
Completed the Kenya Certificate of Primary Education (KCPE) providing foundational primary education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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