Open to opportunities

Kokoi Mirriam

@kokoimirriam

Message

I am a customer service professional improving satisfaction and retention through efficient issue resolution.

Kenya

Message

What I'm looking for

I seek a collaborative customer-service role where I can improve client satisfaction, use remote and language skills, contribute to process improvements, and grow into specialist or leadership responsibilities.

I am a dedicated customer service professional with over two years of experience improving client satisfaction and retention. I have a documented record of streamlining service delivery that led to measurable improvements in customer metrics.

In my current role I resolved over 200 inquiries monthly, raised client satisfaction scores by 25%, and maintained a 90% resolution rate within 24 hours. I also provide remote support, conduct quality control for translations, and transcribe content for medical research under tight deadlines.

With training in community health and certificates in virtual assistance and computer packages, I combine strong communication, data review, and administrative skills to deliver reliable, client-focused service and contribute to program outcomes.

Experience

Work history, roles, and key accomplishments

Current

Professional Transcriber

Current

Global Language Team

Feb 2020 - Present (5 years 7 months)

Accurately transcribed audio and video content English to Swahili for high-priority projects, supporting health journal publications and meeting tight deadlines.

Transcription Audio Editing Swahili English Quality Control Remote Collaboration Time Management

Current

Professional Translator

Current

Translated.com

Apr 2019 - Present (6 years 5 months)

Translated documents from English to Swahili across legal, marketing, and PR sectors and produced 300+ quality review reports while consistently meeting deadlines.

Translation Localization Swahili English Quality Control CAT Tools Proofreading Time Management

Current

Customer Service Assistant

Current

Liden

Jan 2019 - Present (6 years 8 months)

Delivered customer support handling 200+ inquiries monthly, improving client satisfaction by 25% and achieving a 90% same-day resolution rate.

Customer Support CRM Data Analysis Google Suite Time Management Remote Support

Community Service Practitioner

Olosirkon Dispensary

Jul 2020 - Oct 2020 (3 months)

Provided counselling and health screenings to 100+ patients, led health education sessions, and collected data to inform targeted community health programs.

Counseling Community Outreach Health Education Data Analysis

Industrial Attachment

Kitengela Sub-County Hospital

Jan 2020 - Mar 2020 (2 months)

Provided patient education and follow-up calls post-discharge, improving adherence and supporting acute care teams in delivering comprehensive patient education.

Patient Education Community Health Data Collection Collaboration Patient Counseling

Rent and Property Management Agent

Everzon Agency Limited

Jun 2018 - Aug 2018 (2 months)

Conducted market analysis to set competitive rents, prepared vacant units for turnover, and advertised vacancies, achieving full occupancy during the period.

Property Management Market Analysis Advertising Unit Turnover Customer Service