Open to opportunities

Kokoi Mirriam

@kokoimirriam

Message

I am a customer service professional improving satisfaction and retention through efficient issue resolution.

Kenya

Message

What I'm looking for

I seek a collaborative customer-service role where I can improve client satisfaction, use remote and language skills, contribute to process improvements, and grow into specialist or leadership responsibilities.

I am a dedicated customer service professional with over two years of experience improving client satisfaction and retention. I have a documented record of streamlining service delivery that led to measurable improvements in customer metrics.

In my current role I resolved over 200 inquiries monthly, raised client satisfaction scores by 25%, and maintained a 90% resolution rate within 24 hours. I also provide remote support, conduct quality control for translations, and transcribe content for medical research under tight deadlines.

With training in community health and certificates in virtual assistance and computer packages, I combine strong communication, data review, and administrative skills to deliver reliable, client-focused service and contribute to program outcomes.