Agatta Gichuki

I am a dedicated Customer Support Specialist with over two years of experience delivering responsive, empathetic, and tech-savvy support in fast-paced environments. I have a proven track record of improving customer satisfaction and reducing handling time, known for my ability to drive customer happiness and retention through high-quality, scalable support.

In my previous role as a Customer Service Agent at Call Centre International, I provided live chat and email support to over 150 customers daily, achieving a 95% satisfaction rate. I successfully reduced average handling time by 15% through the implementation of streamlined ticketing strategies and improved customer loyalty by 30% by effectively handling escalations and special requests. My analytical skills have allowed me to identify trends in customer service data, leading to impactful process changes.

Currently pursuing a Bachelor in Cooperative Business, I am eager to support innovative companies by leveraging my skills in CRM systems, conflict resolution, and multichannel communication. I thrive in collaborative environments and am committed to continuous improvement in customer service.