Open to opportunities

Anne Waithira

@annewaithira

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Dedicated virtual assistant with expertise in transcription editing and client management.

Kenya

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What I'm looking for

Seeking a role in transcription editing with a focus on accuracy and teamwork.

I am a detail-oriented and organized professional with a strong background in virtual assistance and customer service. My experience includes managing multiple clients, handling scheduling, email management, and document preparation, ensuring seamless operations for businesses.

In my role at Telex Creatives, I achieved a 98% customer satisfaction rate by effectively resolving inquiries and processing orders. I also trained new employees and maintained professionalism in high-pressure environments.

I am committed to delivering high-quality work, with a focus on accuracy and consistency. I thrive in team environments and value constructive feedback to continuously improve my performance.

Experience

Work history, roles, and key accomplishments

Current

Freelance Admin Support

Current

Generation Kenya

May 2023 - Present (2 years)

Provided administrative support on a freelance basis, focusing on enhancing operational efficiency and client satisfaction.

Administrative Support Client Communication Time Management Microsoft Office

Customer Service Representative

Telex Creatives

Dec 2022 - Jan 2024 (1 year 1 month)

Handled customer inquiries via phone and email, resolving issues promptly and professionally. Processed orders, returns, and exchanges while ensuring customer satisfaction. Trained new employees on company policies and managed a high volume of calls daily.

Customer Service Order Processing Communication Time Management Microsoft Office

Executive Virtual Assistant

Linda & Co Limited

Jan 2021 - Jan 2022 (1 year)

Managed multiple clients by providing personalized support, including scheduling, email management, and travel arrangements. Oversaw various projects from initiation to completion, ensuring deadlines were met.

Client Management Scheduling Project Management Communication Time Management

Enumerator

Kenya Population and Housing Census

Jan 2019 - Jul 2019 (6 months)

Collected data from households and administered census questionnaires while upholding confidentiality standards. Communicated effectively with respondents from diverse backgrounds.

Data Collection Communication Confidentiality

Education

Degrees, certifications, and relevant coursework

Chuka University

Bachelor of Science, Biomedical Science and Technology

2019 - 2024

Pursuing a Bachelor of Science in Biomedical Science and Technology, focusing on the application of biological and technological principles to improve health outcomes.