Open to opportunities

Bouzine Hossam

@bouzinehossam

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Strategic Commercial & Operations Director with a focus on growth.

Morocco

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What I'm looking for

I am looking for a role that allows me to lead transformation efforts and drive growth in a dynamic environment, focusing on strategic partnerships and exceptional client experiences.

I am a strategic and growth-focused Commercial & Operations Director with over 7 years of experience in leading high-impact teams and driving revenue across the hospitality, service, and commercial sectors. My educational background includes a Master’s degree in Business & Hospitality Management, complemented by executive certifications in sales leadership, revenue optimization, and customer experience. I have a proven track record of scaling performance, optimizing profit margins, and building strategic partnerships.

Currently, I serve as the Head of Commercial Operations & Business Strategy at Selman Luxury Hospitality Group in Marrakech, where I successfully delivered a 34% revenue increase through strategic planning and commercial transformation initiatives. My role involves leading contract negotiations with key global partners and overseeing a team of over 12 professionals across sales, reservations, and revenue. I am passionate about leading transformation and expansion efforts in dynamic, global environments.

Experience

Work history, roles, and key accomplishments

Current

Head of Commercial Operations & Business Strategy

Current

Selman Luxury Hospitality Group

Delivered a 34% revenue increase through strategic planning and commercial transformation initiatives. Led contract negotiations with key global partners and oversaw a team of 12+ across sales, reservations, and revenue.

Strategic Planning Contract Negotiation Sales Management Revenue Management Team Leadership ROI Optimization

Revenue & Reservations Manager

Hotel Aljasira Essaouira | Boutique Hospitality Brand

Jan 2019 - Dec 2021 (2 years 11 months)

Achieved 36% conversion improvement through process automation and yield strategy. Trained front desk and sales staff in advanced upselling techniques.

Process Automation Upselling Revenue Management

Front Office & Sales Coordinator

Atlas Essaouira & Spa & Riad Inna

Jan 2018 - Dec 2019 (1 year 11 months)

Delivered VIP guest experiences for high-profile clients and corporate groups. Managed concierge services, guest satisfaction reporting, and group event coordination.

Concierge Services Event Coordination Business Development Client Management

Commercial & Operations Guest Experience & Business Development Manager

Sofitel Essaouira Mogador Golf & Spa | Accor Group

Jan 2021 - Dec 2022 (1 year 11 months)

Implemented a VIP loyalty program and redesigned client journey touchpoints to elevate the guest experience. Forged new partnerships with travel agencies and government institutions, expanding the corporate client base.

Loyalty Programs Client Journey Redesign Partnership Development Business Analytics Business Development

Education

Degrees, certifications, and relevant coursework

Université Privée de Marrakech (UPM)

Master's in Business & Hospitality Management, Business & Hospitality Management

Completed a Master's degree focused on business and hospitality management. This program provided advanced knowledge in strategic leadership and operational excellence within the hospitality sector.

Lycée Mohamed V, Essaouira

Baccalaureate, Mathematics (Math B)

Obtained a Baccalaureate in Mathematics (Math B). This foundational education provided a strong analytical and quantitative skill set.

Cornell University

Executive Certification, Strategic Sales Management

Completed an executive certification in Strategic Sales Management. This program enhanced skills in developing and implementing effective sales strategies.

EHL Hospitality Business School

Executive Certification, Global Revenue Optimization

Attained an executive certification in Global Revenue Optimization. This certification focused on maximizing revenue through advanced strategies and techniques.

ESSEC Business School

Executive Certification, Leadership in Customer Experience

Earned an executive certification in Leadership in Customer Experience. This program provided insights into leading and enhancing customer satisfaction initiatives.

University of Cambridge

Executive Certification, Business Analytics for Managers

Completed an executive certification in Business Analytics for Managers. This program focused on leveraging data and analytics for informed business decisions.

Google Digital Academy

Online Certification, Hotel Digital Marketing

Achieved Google Certified status in Hotel Digital Marketing. This certification provided expertise in digital marketing strategies specific to the hotel industry.