Open to opportunities

mohamed taha khadimi

@mohamedtahakhadimi

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Experienced hospitality professional with over 10 years in revenue management.

Morocco

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What I'm looking for

I am looking for a challenging role in a dynamic hospitality environment to leverage my skills and contribute to organizational success.

I am an experienced hospitality professional with over 10 years of expertise in revenue management, reservations, and front office operations. My career has been marked by a proven track record of optimizing room occupancy and revenue through strategic pricing and market analysis. I have successfully managed revenue across multiple properties, developed pricing strategies, and collaborated with sales and marketing teams to enhance customer service and operational efficiency.

In my current role as Cluster Revenue Manager at Valeria Hospitality Management, I lead a team of revenue analysts, utilizing advanced revenue management systems to forecast demand and adjust inventory distribution. My previous experiences include managing reservations during the pre-opening phase of hotels, overseeing front office operations, and delivering exceptional customer service in high-pressure environments. I am passionate about leveraging my skills to contribute to organizational success in a dynamic hospitality environment.

Experience

Work history, roles, and key accomplishments

Current

Cluster Revenue Manager

Current

Valeria Hospitality Management

Aug 2021 - Present (3 years 10 months)

Managed revenue across four properties within the Valeria Hospitality Management group. Developed and implemented strategic pricing and revenue management strategies to maximize room occupancy and profitability.

Revenue Management Pricing Strategy Market Analysis Team Leadership Forecasting

Cluster Reservations Manager in Charge of Revenue (Pre-opening Team)

Be Live Hotels

Sep 2017 - Present (7 years 9 months)

Managed reservations and revenue for two hotels during their pre-opening phase. Developed and implemented pricing strategies to optimize room occupancy and revenue.

Pricing Strategy Team Leadership

Assistant Front Office Manager

Aqua Mirage Marrakech

Feb 2017 - Present (8 years 4 months)

Oversaw front office operations, ensuring exceptional guest service and efficient check-in/check-out processes. Managed front desk staff, providing training and support to maintain high service standards.

Guest Service Revenue Management

AFOM in Charge of Reservations

Be Live Hotels

Apr 2016 - Present (9 years 2 months)

Managed the reservations department, overseeing booking processes and customer inquiries. Coordinated with the sales team to ensure accurate room availability and rate updates on all booking platforms.

Customer Service Data Analysis Promotional Package Development

Front of the House

Etihad Airways

Jan 2014 - Present (11 years 5 months)

Delivered exceptional customer service as part of the front-of-house team. Assisted passengers with check-in, boarding, and any special requests or issues.

Customer Service Passenger Assistance Staff Training

Reservations Department

Jumeirah Group / Jumeirah Hotels & Resorts

May 2013 - Present (12 years 1 month)

Determined work procedures, prepared work schedules, and expedited workflow of subordinates. Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

Workflow Management Yield Management

Front Desk Team Leader

Rotana Hotels & Resorts

Apr 2012 - Present (13 years 2 months)

Received guests professionally and friendly, satisfying guest expectations from arrival to departure. Supervised all Front Desk employees ensuring professional and friendly service during night shifts.

Guest Service Communication

Night In Charge

Novotel , Accor Hotels

Aug 2010 - Present (14 years 10 months)

Provided friendly, efficient, and hospitable service at the front desk. Ensured all charges of the day were properly posted to the appropriate guest folio or master account.

Front Desk Service

Night Auditor

Palmeraie Hotels & Resorts

Apr 2009 - Present (16 years 2 months)

Welcomed guests, handled night reservations, and provided various information to customers. Managed night duties and balanced charges and settlements.

Welcome Reserving Financial Balancing

Education

Degrees, certifications, and relevant coursework

Europeen Federation of Schools

Master of Business Administration - MBA, Tourism Management and Innovation

Focused on advanced concepts in tourism management and innovation. Gained expertise in strategic planning and leadership within the hospitality sector.

Sforhet Morocco

Associate's Degree, Hospitality Administration/Management

Completed a program in Hospitality Administration/Management, focusing on foundational principles and practices in the hospitality industry. Developed skills in operational management and guest services.