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MK@mohamedtahakhadimi
Experienced hospitality professional with over 10 years in revenue management.
MoroccoI am an experienced hospitality professional with over 10 years of expertise in revenue management, reservations, and front office operations. My career has been marked by a proven track record of optimizing room occupancy and revenue through strategic pricing and market analysis. I have successfully managed revenue across multiple properties, developed pricing strategies, and collaborated with sales and marketing teams to enhance customer service and operational efficiency.
In my current role as Cluster Revenue Manager at Valeria Hospitality Management, I lead a team of revenue analysts, utilizing advanced revenue management systems to forecast demand and adjust inventory distribution. My previous experiences include managing reservations during the pre-opening phase of hotels, overseeing front office operations, and delivering exceptional customer service in high-pressure environments. I am passionate about leveraging my skills to contribute to organizational success in a dynamic hospitality environment.
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Work history, roles, and key accomplishments
Valeria Hospitality Management
Aug 2021 - Present (4 years 3 months)
Managed revenue across four properties within the Valeria Hospitality Management group. Developed and implemented strategic pricing and revenue management strategies to maximize room occupancy and profitability.
Be Live Hotels
Sep 2017 - Present (8 years 2 months)
Managed reservations and revenue for two hotels during their pre-opening phase. Developed and implemented pricing strategies to optimize room occupancy and revenue.
Aqua Mirage Marrakech
Feb 2017 - Present (8 years 9 months)
Oversaw front office operations, ensuring exceptional guest service and efficient check-in/check-out processes. Managed front desk staff, providing training and support to maintain high service standards.
Be Live Hotels
Apr 2016 - Present (9 years 7 months)
Managed the reservations department, overseeing booking processes and customer inquiries. Coordinated with the sales team to ensure accurate room availability and rate updates on all booking platforms.
Etihad Airways
Jan 2014 - Present (11 years 10 months)
Delivered exceptional customer service as part of the front-of-house team. Assisted passengers with check-in, boarding, and any special requests or issues.
Jumeirah Group / Jumeirah Hotels & Resorts
May 2013 - Present (12 years 6 months)
Determined work procedures, prepared work schedules, and expedited workflow of subordinates. Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Rotana Hotels & Resorts
Apr 2012 - Present (13 years 7 months)
Received guests professionally and friendly, satisfying guest expectations from arrival to departure. Supervised all Front Desk employees ensuring professional and friendly service during night shifts.
Novotel , Accor Hotels
Aug 2010 - Present (15 years 3 months)
Provided friendly, efficient, and hospitable service at the front desk. Ensured all charges of the day were properly posted to the appropriate guest folio or master account.
Palmeraie Hotels & Resorts
Apr 2009 - Present (16 years 7 months)
Welcomed guests, handled night reservations, and provided various information to customers. Managed night duties and balanced charges and settlements.
Degrees, certifications, and relevant coursework
Master of Business Administration - MBA, Tourism Management and Innovation
Focused on advanced concepts in tourism management and innovation. Gained expertise in strategic planning and leadership within the hospitality sector.
Associate's Degree, Hospitality Administration/Management
Completed a program in Hospitality Administration/Management, focusing on foundational principles and practices in the hospitality industry. Developed skills in operational management and guest services.
Technicien, Hospitality Administration/Management
Acquired technical skills and knowledge in Hospitality Administration/Management. Studied core aspects of hotel operations and guest relations.
Software and tools used professionally
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