MNMohamed Rida BEN NASSAR
@mohamedridabennassar
Hospitality specialist with a focus on customer service excellence.
MoroccoWhat I'm looking for
I am a dedicated hospitality professional with two years of experience in customer service and front-line operations. My journey began at Hotel Barcelona, where I currently serve as the Front Desk Manager. I take pride in delivering exceptional customer experiences while maintaining safety and service standards. My attention to detail and conflict management skills have significantly improved our guest satisfaction ratings, elevating hotel reviews from 6.5/10 to 8.2/10.
Fluent in English, French, and Arabic, I thrive in multicultural environments and excel under pressure. I have successfully reduced weekly guest complaints from 10 to 4 by proactively addressing concerns and enhancing service quality. My ability to implement safety and emergency procedures during incidents has ensured the well-being of both guests and staff, showcasing my commitment to a safe and enjoyable hospitality experience.
Experience
Work history, roles, and key accomplishments
Front Desk Manager
Hotel Barcelona
Jun 2024 - Present (1 year)
As Front Desk Manager, I delivered excellent customer service to a diverse clientele, resolving inquiries and complaints effectively. I elevated hotel reviews significantly and reduced guest complaints through proactive service enhancements.
Réceptionniste
Hotel Barcelona
Jun 2020 - Oct 2021 (1 year 4 months)
Managed front desk operations, processing over 100 reservations and check-ins monthly. Oversaw booking management across platforms, ensuring seamless guest experiences and operational efficiency.
Education
Degrees, certifications, and relevant coursework
Higher School of Commerce and Management
Professional Bachelor’s Degree, Business Management
2021 - 2024
Pursued a Professional Bachelor’s Degree in Business Management, focusing on various aspects of business operations and management principles.
Riad Martil High School
Baccalaureate, Life and Earth Sciences
2016 - 2020
Completed Baccalaureate in Life and Earth Sciences, gaining foundational knowledge in scientific principles and environmental studies.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
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