Quinn User
@quinnuser1
I resolve software and SaaS support issues across telehealth, CRM, and customer service operations.
United StatesWhat I'm looking for
I'm supporting telehealth applications and remote patient-care orders at Nsight Health, building on technical support and customer success work at Wilson Language Training and Apporto.
I've resolved software, hardware, connectivity, printing, and account issues across phone, chat, email, and remote-support channels. At BenefitHub, I managed call-center operations, escalations, client reporting, staffing against service-level agreements, Zendesk implementation, FAQ content, and community forums while working across Zendesk, HubSpot, and Salesforce.
Experience
Work history, roles, and key accomplishments
Tech support. Tele Health App Support. Order Support For Health Related Remote Patient Care.
Worked as Technical Support Specialist at Wilson Language Training.
Identifies, investigates, and resolves users problems with computer software and hardware.
Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, printing, and similar concerns.
Consults with users to determine steps and procedures taken to identify and resolve the problem.
Applies knowledge of computer software, hardware, and p
I manage daily operations of the call center which included but not limited to: customer and client escalations, technical issues (password resets, deactivated accounts, account registration, BenefitHub site issues), merchant/vendor issues, vendor offers, and client reporting. I manage company brokers and sales. I assist with reports and perform evaluations of customer care employees.
I am respo
Duties: Customer service and Data entry for AOL, Conair appliances. AOL technical support and broadband support. Remote access. AOL software support.
Education
Degrees, certifications, and relevant coursework
University of South Florida
Bachelor of Technology, Technology
2013 - 2015
Earned a Bachelor of Technology degree.
University of South Florida
Bachelor of Technology - BTech
2013 - 2015
St. Petersburg College
Certificate, Information Technology
2012 - 2013
Completed a certificate in IT - Business Tech, focusing on information technology.
St. Petersburg College
IT - Busniesss Tech Certificate, IT
2012 - 2013
IT - Busniesss Tech
St. Petersburg College
Associate of Arts and Sciences (A.A.S.), General Studies
2009 - 2011
St. Petersburg College
Associate of Arts and Sciences, General Studies
2009 - 2011
Pursued an Associate of Arts and Sciences degree in General Studies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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