At ANCHOR HEALTH HOME CARE, I provided bilingual English and Spanish customer support and coordinated appointments in a fast-paced healthcare environment. I handled 50+ calls daily while maintaining 95%+ customer satisfaction and first-call resolution performance.
At ASURION, I supported customers with smartphones, tablets, and connected devices. I guided them through troubleshooting, device setup, and application configuration.
At T-MOBILE, I researched and resolved customer account questions and concerns in a high-volume remote environment. I supported account needs while meeting department productivity, quality, and customer service standards.
Across these roles, I’ve supported customers by phone, chat, and email, and maintained customer records and documentation. I use Salesforce, Zendesk, Clio, Slack, Microsoft 365, and Google Workspace.
