Looking for a job

Eley Downes IV

@eleydownesiv

Message

I resolve customer account, service, and technical issues through reliable remote support.

United States

Message

What I'm looking for

I'm looking for a structured, fast-paced remote technical support role where I can resolve customer concerns, document cases accurately, and provide clear step-by-step guidance.

I've supported 30–50+ customers daily on AT&T programs, resolving account updates, product questions, service concerns, and basic technical issues.

At New Acquisitions, I documented outcomes in CRM systems, de-escalated concerns, escalated unresolved cases, and trained team members on customer-care standards and accurate documentation.

My work across property management, account management, and the U.S. Army has taught me to communicate clearly, stay accountable under pressure, and guide people toward practical solutions.

Experience

Work history, roles, and key accomplishments

Corporate Trainer / Client Representative

New Acquisitions (AT&T Program)

Sep 2025 - Nov 2025 (2 months)

Supported 30-50+ customers daily with account updates, product questions, service concerns, and basic troubleshooting. Documented interactions in CRM systems and trained team members on customer-care standards.

Troubleshooting CRM Customer Service Training

Education

Degrees, certifications, and relevant coursework

GlobalTech College

Diploma, Business Management

Grade: 4.0 GPA

Completed 12 credits of Business Management coursework with a 4.0 GPA, including Microsoft Office I, Business Communications with AI, and Business Ethics.