Anderson McKinney

AM

Open to opportunities

Anderson McKinney

@andersonmckinney

I provide remote technical and customer support with survey and troubleshooting expertise.

What I'm looking for

I’m looking for a remote role where I can deliver fast, accurate technical support and customer service—using chat and phone to troubleshoot and solve problems. I want a team that values clear communication, accountability, and steady growth.

I’m a remote technical and customer support professional focused on resolving issues quickly and communicating clearly. I’ve supported customers through live chat and phone, troubleshooting billing and connectivity problems, and providing tier II help for services like Intuit TurboTax and AT&T Business Mobility.

My experience also includes coordinating outreach through automated survey calls and working as an Enrollment Representative, strengthening my ability to handle high-volume conversations with care and accuracy. I bring strong technical support, customer inquiry handling, and time-management skills to every interaction—always working toward a clean, efficient resolution.

Experience

Work history, roles, and key accomplishments

DY

Current

Remote Interviewer

Current

Dynata

Sep 2025 - Present (9 months)

Conduct different surveys with respondents by calling and working through an automated list from a remote setup.

Survey Administration Call Lists Data Collection Verbal Communication Time Management Compliance

HU

Enrollment Representative

Humana

Aug 2024 - Dec 2024 (4 months)

Supported enrollment activities remotely and assisted customers as part of the enrollment process.

Enrollment Customer Service Phone Support Communication Skills Time Management Remote Work

ON

Customer Support Specialist

OneSupport

Feb 2024 - Jun 2024 (4 months)

Provided phone customer support for billing and troubleshooting internet and home phone services remotely.

Customer Support Billing Support Phone Support Communication Skills

SG

Remote Chat Support Representative

Sitel Group

Jan 2023 - May 2023 (4 months)

Provided tier II product support for Intuit TurboTax via chat by troubleshooting and assisting users with issues.

Live Chat Support Communication Skills Computer Literacy Remote Support

FS

Tier II Tech Support

Fusion BPO Services

May 2022 - Nov 2022 (6 months)

Provided tier II technical support for AT&T Business Mobility customers, focusing on troubleshooting cell phone service and activating new service.

AT&T Business Mobility Activation Customer Support Communication Skills Troubleshooting Remote Support

WH

Call Center Agent

Well Care Health

Jan 2021 - Apr 2022 (1 year 3 months)

Handled customer calls and provided support remotely as a call center agent for Well Care Health.

Call Center Support Communication Skills Remote Work Time Management CRM Software HIPAA

Education

Degrees, certifications, and relevant coursework

RC

Rutherford Opportunity Center

2008 - 2012

Completed high school coursework at Rutherford Opportunity Center from 2008 to 2012.

Tech stack

Software and tools used professionally

Gmail

Windows

Microsoft Excel

Remote

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