Open to opportunities

queen durexzy

@queendurexzy

Message

I deliver customer support and administrative operations across remote and office-based teams.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, customer service, or administrative role where I can resolve customer issues, manage records accurately, collaborate with teams, and contribute to positive customer experiences.

I've provided customer support at Danjada Enterprise since 2020, resolving inquiries through phone, email, and live chat while maintaining accurate CRM records.

I handle complaints by identifying issues, recommending solutions, and following up to support customer satisfaction. I also collaborate with internal teams and educate customers about products and services so they can make informed decisions.

Previously, I supported daily operations at Mithra Oil Limited and Alex & Co Chamber, managing correspondence, confidential documents, calendars, meetings, reports, and client communication.

I'm building on this experience through a Health Science degree in progress, alongside Virtual Assistant and Google Digital Marketing & E-commerce certifications.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Danjada Enterprise

Mar 2020 - Present (6 years 8 months)

Provided professional customer support through phone, email, and live chat, resolving complaints and maintaining detailed records using CRM software. Collaborated with internal teams to improve service delivery and educated customers on products and services.

Customer Support CRM Salesforce Zendesk Live Chat Email Support Complaint Resolution Documentation Time Management Problem Solving Remote Work

Administrative Assistant

Mithra Oil Limited

May 2018 - Feb 2019 (9 months)

Coordinated daily administrative operations, managed confidential documents, and scheduled executive meetings. Prepared reports and served as the first point of contact for visitors and clients.

Administrative Support Microsoft Office Documentation Scheduling Customer Service

Administrative Assistant

Alex & Co Chamber

Jan 2015 - Feb 2016 (1 year 1 month)

Managed office correspondence, filing systems, and administrative documentation. Supported executives with scheduling and maintained professional communication with clients and stakeholders.

Administrative Support Documentation Scheduling