Open to opportunities

Juned Rizwi

@junedrizwi

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ServiceNow Technical Lead specializing in ITSM/ITOM CMDB architecture and GenAI automation for enterprise operations.

United States

Message

What I'm looking for

I’m looking for a role where I can lead enterprise ServiceNow architecture, CMDB/discovery strategy, and secure GenAI workflow automation, while driving CI/CD delivery and performance diagnostics to reduce operational overhead and improve service responsiveness.

I’m a ServiceNow Technical Lead with 12 years of hands-on experience delivering enterprise platform solutions across ITSM, ITOM, HRSD, CSM, FSM, SecOps, and App Engine. I focus on turning complex cross-domain operational needs into stable, scalable ServiceNow capabilities.

My core strength is CMDB and service architecture: CI modeling, discovery optimization, service mapping topology, and service impact visualization. I’ve built and tuned discovery and reconciliation logic to improve service health monitoring and operational decision-making.

I also lead GenAI-enabled workflow design and intelligent automation—integrating Now Assist and building GenAI workflow automation to reduce operational overhead. Through subflows, orchestration workflows, predictive intelligence tuning, and virtual agent/NLU design, I help teams move from manual support to proactive operations.

On the delivery side, I drive CI/CD-driven development, instance upgrades, clone automation, and release governance to maintain platform stability at scale. I set secure, compliant standards using domain separation, encryption, RBAC, scripted ACLs, and compliance automation, and I’m committed to performance diagnostics that control technical debt.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Technical Lead

Current

Alcor Solutions

Sep 2023 - Present (2 years 9 months)

Architected enterprise ServiceNow solutions across ITSM, ITOM, HRSD, CSM, FSM, SecOps, and App Engine, focusing on CMDB and service architecture strategy. Led GenAI workflow automation, Now Assist integrations, and CI/CD-driven delivery while establishing secure, compliant platform standards using domain separation and ACL governance.

ITOM Flow Designer CI CD Governance

ServiceNow Senior Developer

Crossfuze

Jun 2020 - Aug 2023 (3 years 2 months)

Delivered advanced ServiceNow scripting and performance-optimized solutions using Script Includes, Glide APIs, and async processing to improve platform scalability. Built ITOM Discovery and Service Mapping patterns, modern UI experiences with UI Builder and Service Portal, and strengthened automation, security, and release reliability with CI/CD pipelines.

Script Includes ServiceNow Glide API ITOM Event Correlation Service Portal Jenkins ServiceNow DevOps

ServiceNow Developer

CloudPires

Apr 2017 - May 2020 (3 years 1 month)

Implemented end-to-end workflow automation across ITSM, HRSD, and CSM using Flow Designer and IntegrationHub. Developed REST/SOAP integrations with OAuth and MID Server patterns, optimized CMDB Discovery and service mapping, and configured Virtual Agent NLU topics to reduce dependency on manual support.

Flow Designer OAuth Mid Services CMDB Discovery Tuning ITIL V4 Workflows

ServiceNow Administrator

Cprime

Apr 2014 - Mar 2017 (2 years 11 months)

Administered and customized core ITSM processes including incident and change management using Business Rules, Client Scripts, UI Policies, and Flow Designer. Built foundational CMDB structures and reconciliation logic, and implemented REST integrations and background jobs to automate enterprise data synchronization.

Business Rules Client Script UI Policies Flow Designer Background Jobs ITSM Process Customization