Jahanzeb Akhund

I’m a results-driven Senior ServiceNow Developer & Technical Lead with 10+ years of IT experience and 8+ years delivering large-scale ServiceNow implementations across ITSM, ITOM, CSM, HRSD, and SPM. I drive 30–60% efficiency gains, improve SLA performance, and reduce operational costs by building automation-first solutions, including Flow Designer and Orchestration workflows. I’ve led integrations that achieve 99.9%+ uptime using IntegrationHub and MID Server, and I’ve improved SLA compliance by 20–30% within the first quarter of deployment.

I bring expert-level ServiceNow engineering skills—advanced JavaScript (ES6+), Glide APIs (GlideRecord/GlideAjax/GlideSystem), and platform development with Business Rules, Script Includes, and UI Policies—along with deep CSDM-aligned CMDB architecture. I build and govern Discovery/Service Mapping, raise data accuracy to 94%+, and deliver performance analytics dashboards for C-level stakeholders. As a technical leader, I mentor development teams, enforce standards and naming conventions, reduce post-release defects by 30%+, and confidently run major version upgrades with ATF test suites and zero/low downtime.