Michael Ahmed
@michaelahmed
Lead ServiceNow developer driving enterprise automation across ITSM, ITOM, HRSD.
United StatesWhat I'm looking for
I am a Lead ServiceNow developer with 13+ years building scalable enterprise workflows across ITSM, ITOM, HRSD, and CSM, integrating platforms such as Workday, Azure AD, and SAP to streamline operations and improve service delivery. I focus on platform governance, security frameworks (RBAC, ACLs, scoped apps), CMDB accuracy, performance optimization, and CI/CD-driven delivery.
I collaborate with solution architects and stakeholders to translate complex requirements into maintainable, secure solutions, mentor teams on modern development best practices, and lead continuous improvement initiatives including automation with Flow Designer, IntegrationHub, and predictive/virtual agent capabilities.
Experience
Work history, roles, and key accomplishments
Lead ServiceNow Developer
Apexon Technologies
Mar 2024 - Present (1 year 7 months)
Lead end-to-end ServiceNow development initiatives focused on automation and platform scalability, architecting integrations with Workday, Azure AD, and SAP and improving CMDB accuracy via service mapping and dependency modeling.
Senior ServiceNow Developer
Infocenter LLC
Jan 2019 - Feb 2024 (5 years 1 month)
Designed and implemented ServiceNow modules across ITSM, ITOM, and HRSD for enterprise clients, integrating platform workflows with HR, IT, and financial systems and automating processes with FlowDesigner and IntegrationHub.
ServiceNow Consultant
Thirdera
May 2016 - Dec 2018 (2 years 7 months)
Delivered ServiceNow solutions for ITSM and CSM, developed Service Portal interfaces and custom widgets to improve end-user experience, and managed integrations with collaboration and directory services.
ServiceNow Developer
Crossfuze Solutions
Jun 2012 - Apr 2016 (3 years 10 months)
Developed and maintained ServiceNow modules supporting IT operations and service management, administered CMDB and Discovery for infrastructure visibility, and built dashboards and reports to track service delivery.
Education
Degrees, certifications, and relevant coursework
Virginia Community College
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science obtained from Virginia Community College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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