Purva Trivedi
@purvatrivedi
Customer support professional with 4+ years experience; accurate, calm, multilingual client service.
CanadaWhat I'm looking for
I’m a customer-focused professional with 4+ years of experience across customer service, financial services, hospitality, and content writing. I’m trusted to manage client relationships, resolve complex issues calmly, and deliver accurate transactional support even under pressure—while handling sensitive information responsibly.
In my roles, I’ve supported guests and customers in fast-paced environments, managed cash/chip transactions with accuracy and integrity, and ensured compliance with company and regulatory policies. I’m now seeking a remote customer support / virtual assistant role where I can leverage my service mindset, organizational support, and clear multilingual communication to help clients and business operations run smoothly.
Experience
Work history, roles, and key accomplishments
Table Games Dealer
Caesars Casino Windsor
Jul 2023 - Present (2 years 10 months)
Provided high-quality customer service in a fast-paced gaming environment while managing high-value chip and cash transactions with accuracy and integrity. Resolved disputes calmly and ensured compliance with company and regulatory policies.
Casino Dealer
Woodbine Casino
Jul 2023 - Present (2 years 10 months)
Delivered exceptional hospitality and customer service by handling cash and chip transactions accurately and with accountability. Managed disagreements to reach positive outcomes while maintaining fairness, transparency, and compliance.
Customer Support Agent
Scotiabank
Jun 2022 - Jun 2023 (1 year)
Resolved customer queries across banking products and services while promoting banking solutions to support high customer satisfaction. Handled sensitive financial information with professionalism and accuracy.
Cashier
Home Depot Canada
Mar 2022 - May 2022 (2 months)
Processed daily POS transactions efficiently and accurately while assisting customers with inquiries. Ensured a smooth checkout experience through attentive, customer-focused service.
Content Writer
Thrillax
Jul 2020 - Jan 2021 (6 months)
Created technical and creative content for blogs and guest posts to support content marketing campaigns and improve online engagement. Delivered high-quality writing within deadlines while working remotely.
Education
Degrees, certifications, and relevant coursework
Conestoga College
Diploma, Protection, Security & Investigation
Completed a Diploma in Protection, Security & Investigation in 2022.
Raksha Shakti University
Bachelor of Arts, Security Management & Forensic Science
Earned a Bachelor of Arts in Security Management & Forensic Science in 2021.
Availability
Location
CanadaAuthorized to work in
Job categories
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