Open to opportunities

gayle doll

@gayledoll

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Customer service professional with expertise in content writing.

Canada

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What I'm looking for

I am seeking a role that allows me to leverage my customer service skills while contributing to a dynamic team environment.

With a strong background in customer service and content writing, I am dedicated to enhancing customer experiences and delivering high-quality content. My journey began with a BA in Psychology and Sociology from Athabasca University, where I honed my analytical skills and developed a passion for understanding customer needs.

Throughout my career, I have excelled in various roles, including as a Customer Service Representative and Freelance AI Content Copywriter. I have a proven track record of resolving complex inquiries, managing escalated cases, and producing engaging content that meets specific requirements. My adaptability and commitment to excellence have allowed me to thrive in fast-paced environments while maintaining a focus on quality and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Freelance AI Content Copywriter

Current

Data Annotation Tech

Oct 2023 - Present (1 year 8 months)

As a Freelance AI Content Copywriter, I apply Reinforcement Learning from Human Feedback to optimize machine learning models, produce high-quality content, and conduct thorough research to ensure accuracy in AI responses. I collaborate with teams to maintain data privacy and meet tight deadlines.

Reinforcement Learning Content Writing Research Data Privacy Creative Writing Fact Checking Collaboration Machine Learning Editing

Current

AI Data Annotation Technician/Tutor

Current

Stellar AI

In my role as an AI Data Annotation Technician/Tutor, I optimize machine learning models using Reinforcement Learning, produce content based on specific tasks, and teach AI to navigate web browsers. I ensure data accuracy through research and collaboration while adhering to ethical guidelines.

Reinforcement Learning Content Production Teaching Research Collaboration Machine Learning Annotating

Customer Service Representative

Recipe Unlimited

May 2023 - Jan 2024 (8 months)

As a Customer Service Representative at Recipe Unlimited, I developed exceptional skills in addressing customer inquiries, managing multiple software tools, and providing personalized solutions. I demonstrated strong communication and problem-solving abilities.

Customer Service Communication Problem Solving Software Management Critical Thinking Personalization

Customer Service Representative

Pensions and Benefits, Lifeworks: Bell Division

Sep 2022 - Jun 2023 (9 months)

In my role as a Customer Service Representative for Lifeworks, I managed escalated cases, resolved complex customer concerns, and supported clients with pension and benefits queries. I utilized various applications to ensure effective communication and resolution.

Customer Service Escalation Management Problem Solving Communication Time Management Customer Support Critical Thinking

Sales Representative

Conagra Foods

Jun 2019 - Apr 2020 (10 months)

As a Sales Representative at Conagra Foods, I consistently exceeded sales targets through persuasive techniques and building customer relationships. I developed strong customer service skills and ensured compliance with POS standards.

Customer Service Relationship Building Compliance Persuasion Upselling Communication

Sales Representative

Lindt & Sprungli Canada Inc

Sep 2017 - Jun 2020 (2 years 9 months)

In my role as a Sales Representative at Lindt & Sprungli, I utilized persuasive sales techniques to exceed targets and fostered strong customer relationships. I ensured compliance with POS and Planogram standards.

Customer Service Relationship Building Compliance Persuasion Upselling Communication

Office Administrator

Rural Runners Hauling

Jan 2012 - Aug 2014 (2 years 7 months)

As an Office Administrator at Rural Runners Hauling, I managed administrative tasks and supported daily operations, ensuring efficient workflow and communication within the team.

Office Management Communication Workflow Management Problem Solving Time Management

Accounts Payable Accountant

Intuit

Apr 2006 - Jun 2007 (1 year 2 months)

In my role as an Accounts Payable Accountant at Intuit, I managed financial transactions, ensured compliance with accounting standards, and supported the finance team in maintaining accurate records.

Accounts Payable Compliance Accounting Standards Problem Solving