Haruka LiHL
Open to opportunities

Haruka Li

@harukali

Customer-focused professional with experience in hospitality and customer service.

Canada

What I'm looking for

Seeking a role that leverages my customer service skills and experience in a dynamic and fast-paced environment, with opportunities for growth and professional development.

As a dedicated and results-driven professional, I bring over five years of experience in the hospitality and customer service industry. With a strong background in multilingual communication, I excel in providing exceptional customer experiences and building strong relationships with clients. My expertise in problem-solving, teamwork, and communication has enabled me to thrive in fast-paced environments.

Throughout my career, I have demonstrated my ability to adapt to new roles and responsibilities, from providing day-to-day banking advice to managing daily restaurant operations. My passion for delivering high-quality service has earned me a reputation for achieving high customer satisfaction and exceeding business KPI standards.

In addition to my professional experience, I am a creative and skilled writer, having composed short stories and movie reviews for the University of Toronto Television. I am confident that my unique blend of skills, experience, and creativity makes me an asset to any organization.

Experience

Work history, roles, and key accomplishments

TG

Personal Banking Associate

TD Bank Group

Jan 2023 - Jul 2023 (6 months)

Provided day-to-day banking advice for personal banking clients while achieving required business KPI standards with high customer satisfactory, building relationships with clients who are new to the bank.

MS

Restaurant Supervisor

Mabu Station

Sep 2017 - Jan 2021 (3 years 4 months)

Engaging in daily restaurant management operations, monitoring store’s overall status, providing first point resolution to employees when encountering various situations.

Education

Degrees, certifications, and relevant coursework

Haruka hasn't added their education

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Tech stack

Software and tools used professionally

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Haruka Li - Personal Banking Associate - TD Bank Group | Himalayas