Haruka Li
@harukali
Customer-focused professional with experience in hospitality and customer service.
What I'm looking for
As a dedicated and results-driven professional, I bring over five years of experience in the hospitality and customer service industry. With a strong background in multilingual communication, I excel in providing exceptional customer experiences and building strong relationships with clients. My expertise in problem-solving, teamwork, and communication has enabled me to thrive in fast-paced environments.
Throughout my career, I have demonstrated my ability to adapt to new roles and responsibilities, from providing day-to-day banking advice to managing daily restaurant operations. My passion for delivering high-quality service has earned me a reputation for achieving high customer satisfaction and exceeding business KPI standards.
In addition to my professional experience, I am a creative and skilled writer, having composed short stories and movie reviews for the University of Toronto Television. I am confident that my unique blend of skills, experience, and creativity makes me an asset to any organization.
Experience
Work history, roles, and key accomplishments
Personal Banking Associate
TD Bank Group
Jan 2023 - Jul 2023 (6 months)
Provided day-to-day banking advice for personal banking clients while achieving required business KPI standards with high customer satisfactory, building relationships with clients who are new to the bank.
Bilingual Contact Center Representative
TD Bank Group
Feb 2022 - Jan 2023 (11 months)
Provided bilingual day-to-day banking services over the phone, managing client requests as primary level support.
Receptionist /Sales Associate
Relx Store
Jan 2021 - Feb 2022 (1 year 1 month)
In charge of daily selling procedures, giving suggestions to new customers while establishing positive relationships with current clients.
Restaurant Supervisor
Mabu Station
Sep 2017 - Jan 2021 (3 years 4 months)
Engaging in daily restaurant management operations, monitoring store’s overall status, providing first point resolution to employees when encountering various situations.
Education
Degrees, certifications, and relevant coursework
Haruka hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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