Purity Ouma
@purityouma
Customer-focused administrative professional skilled in data entry and support.
What I'm looking for
I am a dedicated and detail-oriented administrative professional with hands-on experience in customer care, data entry, and front-desk operations. I consistently deliver accurate record management and supportive administrative services in fast-paced environments.
At Radisson Blu I addressed customer inquiries, resolved issues to foster loyalty, promoted hotel services, and maintained accurate guest records to enable tailored service. As a receptionist at Dynamo Digital Company I managed front-desk operations, scheduled meetings, handled correspondence, and streamlined communication to improve workplace efficiency.
Earlier, as a data entry clerk at Strategic Africa I entered and managed data with strong attention to quality, performed quality checks, and assisted in report preparation to preserve data integrity. My strengths include organization, multitasking, communication, and problem-solving.
I am committed to providing exceptional client service and supporting teams with reliable administrative and data-management capabilities, aiming to contribute to operational efficiency and positive client experiences.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Radisson Blu Hotel
Oct 2022 - Jun 2025 (2 years 8 months)
Addressed guest inquiries and resolved issues to ensure satisfaction and loyalty, promoted hotel services contributing to increased bookings, and maintained accurate guest records for tailored service.
Receptionist
Dynamo Digital Company
Apr 2019 - Aug 2022 (3 years 4 months)
Managed front-desk operations, welcomed visitors, scheduled meetings and handled correspondence, and streamlined communication to enhance workplace efficiency.
Data Entry Clerk
Strategic Africa
Sep 2017 - Feb 2019 (1 year 5 months)
Entered and managed data accurately, conducted quality checks to maintain data integrity, and assisted in preparing reports and organized records to support operations.
Education
Degrees, certifications, and relevant coursework
Alison
Certificate, Various professional courses
2022 - 2024
Completed multiple online professional courses on Alison from September 2022 to December 2024; awaiting graduation/certification confirmation.
Baba Dogo Secondary School
High School Diploma, Secondary Education
Completed secondary school education and graduated in 2013.
Availability
Location
Authorized to work in
Job categories
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