Truphosa Olive

I am a hospitality professional with practical experience in front-desk operations and guest relations from internships and a receptionist role in Nairobi. I consistently deliver friendly check-ins, manage inquiries, and resolve complaints to improve guest satisfaction.

At Radisson Blu I managed reception duties, handled check-ins and resolved guest complaints promptly, contributing to higher satisfaction scores. As a receptionist at Nerem Enterprise I answered calls, scheduled appointments and maintained visit logs, streamlining daily operations. I hold a Diploma in Hospitality Management (Upper Credit) and am completing a Bachelor of Science in Hospitality and Tourism Management.

I seek to bring strong communication, Microsoft Office proficiency and meticulous service delivery to a dynamic team where I can continue learning and supporting company goals.