Open to opportunities

Caroline Kimani

@carolinekimani

Message

Detail-oriented data entry and customer support professional with 8+ years experience.

Kenya

Message

What I'm looking for

I am looking for a role that values attention to detail and offers opportunities for growth in data management and customer support.

With over 8 years of experience in data entry and customer support, I pride myself on my attention to detail and my ability to maintain data integrity. My journey began in customer care, where I developed strong communication skills and a knack for resolving issues efficiently. I have since transitioned into data entry roles, where I have honed my skills in managing databases and ensuring accuracy in data processing.

At Cloud Factory Kenya, I have successfully streamlined data entry processes, improving efficiency by 20%. My experience as an Office Coordinator at Mane Kenya Limited allowed me to implement a reorganized filing system that significantly enhanced workflow. I am currently pursuing a Bachelor of Arts in Communication, which complements my professional skills and enhances my ability to communicate effectively in diverse environments.

Experience

Work history, roles, and key accomplishments

Current

Data Entry Clerk

Current

Cloud Factory Kenya

Nov 2019 - Present (5 years 7 months)

As a Data Entry Clerk, I verified the accuracy of information, updated office databases, and streamlined data entry processes, improving efficiency by 20%. I collaborated with cross-functional teams to ensure data integrity.

Data Entry Database Management Microsoft Office Process Improvement Team Collaboration

Office Coordinator

Mane Kenya Limited

Sep 2018 - Jul 2019 (10 months)

Managed databases and maintained high standards of accuracy in data entry and recordkeeping. Performed various office duties, including client interaction and mail handling.

Office Management Database Management Multitasking Communication Skills Record keeping

Client Service Manager

Uwin Iwin East Africa Limited

Feb 2015 - Sep 2016 (1 year 7 months)

Handled customer inquiries in a high-volume call environment, developed advertising strategies, and conducted market research to enhance product offerings.

Customer Service Market Research Communication Advertising Strategy Problem Solving Team Collaboration

Client Administrator

Uwin Iwin East Africa Limited

May 2013 - Jan 2015 (1 year 8 months)

Resolved customer concerns promptly and established professional relationships with prospective customers while monitoring sales and reporting to senior leadership.

Customer Relationship Management Reporting Communication Team Collaboration Data Analysis

Customer Care Executive

Spanco Raps Kenya Limited

Sep 2009 - Apr 2013 (3 years 7 months)

Educated customers about Airtel Money services, resolved complaints, and developed marketing plans to enhance department strategies.

Customer Education Marketing Strategy Communication Customer Satisfaction Networking Team Collaboration Problem Solving

Education

Degrees, certifications, and relevant coursework

St Paul's University

Bachelor of Arts, Communication

2016 -

Pursuing a Bachelor of Arts in Communication with a focus on Public Relations, developing skills in effective communication strategies and media relations.