FMFlorence Mwalufu
@florencemwalufu
Detail-oriented Data Clerk skilled in data management, reporting, and customer-focused operations.
KenyaWhat I'm looking for
I am a detail-oriented Data Clerk with proven experience maintaining accurate, confidential databases and supporting data reporting and analysis. I combine strong administrative discipline with a commitment to data integrity.
My background spans communication coordination, sales, reservations, and front-office operations, where I enforced brand guidelines, strengthened media relations, and integrated CRM solutions. I have led teams, mentored staff, and driven performance improvements in sales and customer-service environments.
I am proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiar with analytical tools used for reporting. I am recognized for my organizational skills, attention to detail, and ability to manage sensitive information responsibly.
I seek roles that leverage my data management strengths and customer-service experience, where I can contribute to operational accuracy, support decision-making with reliable data, and help improve processes across departments.
Experience
Work history, roles, and key accomplishments
Data Clerk
DFG Africa Company
Maintain and update company databases accurately and securely, ensuring data integrity, confidentiality, and compliance while supporting reporting and analysis tasks.
Communication Coordinator
Maji Na Ufanisi
Feb 2024 - Aug 2024 (6 months)
Managed online and offline communication strategies, enforced brand guidelines, and strengthened media relations to improve company reputation from February 2024 to August 2024.
Sales Executive
Zurion Technologies
Sep 2023 - Dec 2023 (3 months)
Prospected and qualified new sales leads, developed tailored solutions and proposals, and managed the sales pipeline to nurture client relationships from September 2023 to December 2023.
Sales Manager
Emkay Traders Ltd
Jan 2023 - Sep 2023 (8 months)
Led and mentored a high-performing sales team, engaged stakeholders, and implemented strategic improvements through performance analysis from January 2023 to September 2023.
Reservation Agent
Mombasa Holiday Lettings
Jul 2022 - Dec 2022 (5 months)
Conducted market research for business growth, trained and led the reservations team, and integrated CRM technology to improve client relationship management from July 2022 to December 2022.
Operations Assistant
Bread and Butter Resort
Apr 2020 - Jan 2022 (1 year 9 months)
Ensured daily operational efficiency, managed vendor relationships, and supported quality assurance and crisis management from April 2020 to January 2022.
Front Office Assistant
Mzedoo Medical Center
Aug 2019 - Feb 2020 (6 months)
Managed patient registration, maintained accurate medical records, scheduled appointments, and handled billing transactions from August 2019 to February 2020.
Education
Degrees, certifications, and relevant coursework
Kenya Polytechnic University College
Diploma
2017 - 2019
Completed a diploma program at Kenya Polytechnic University College from 2017 to 2019.
Augur Computer College
Certificate
2017 - 2017
Completed a certificate program at Augur Computer College in 2017.
Mwakitawa Girls High School
KCSE
2013 - 2016
Attended Mwakitawa Girls High School and completed KCSE between 2013 and 2016.
Mwamunga Primary School
KCPE
2005 - 2012
Attended Mwamunga Primary School and completed KCPE in 2012.
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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