Open to opportunities

purity ngina

@purityngina

Message

Detail-oriented professional with expertise in administration and IT support.

Kenya

Message

What I'm looking for

I am looking for a role that allows me to utilize my administrative and IT skills while contributing to a collaborative team environment.

I am a detail-oriented and motivated professional with extensive experience in administration, travel coordination, and IT support. My background includes providing exceptional customer service, managing office operations, and ensuring smooth communication within dynamic environments. I am dedicated to enhancing operational efficiency and delivering quality service.

Throughout my career, I have successfully managed student records, coordinated travel arrangements, and assisted in organizing events. My proactive approach and problem-solving skills have allowed me to effectively address student concerns and improve service delivery. I am passionate about leveraging my organizational and technical skills to contribute to the success of my organization.

Experience

Work history, roles, and key accomplishments

Current

Administrator / Customer Service Rep

Current

Hillside College / Job Plus International Ltd

Jun 2022 - Oct 2024 (2 years 4 months)

Provided exceptional customer service, assisted students with admissions, maintained records, and managed communication channels. Coordinated events and handled administrative tasks while ensuring compliance with institutional policies.

Customer Service Data Entry Event Coordination Communication Problem Solving Multitasking Compliance Records Management IT Support

Travel Coordinator

EunySmart Recruitment Agencies

Oct 2020 - Jun 2022 (1 year 8 months)

Processed visa and passport applications, scheduled medical appointments, and arranged travel itineraries for candidates. Maintained compliance and assisted candidates in creating professional CVs.

Travel Coordination Compliance Management Customer Service Communication Scheduling Data Entry

Networking Technician

New Bridge Networking Ltd

May 2017 - Aug 2020 (3 years 3 months)

Provided IT support and maintenance for hardware and software systems, installed network devices, and delivered training on computer applications. Performed data entry and administrative tasks.

IT Support Networking Maintenance Installation Training Data Entry Problem Solving Customer Service

ICT Intern

Kenya School of Government

Sep 2015 - Dec 2015 (3 months)

Assisted in maintaining computer hardware and software, provided technical support, and participated in network system installations. Documented ICT support activities and trained staff on applications.

Technical Support Network Systems Installation Documentation Training Data Management

Education

Degrees, certifications, and relevant coursework

Mathenge Technical Training Institute

Certificate, Information Communication Technology

2015 - 2016

Completed a Certificate in Information Communication Technology, focusing on various aspects of IT including hardware and software maintenance, networking, and technical support.