Punit Sharda

I am an accomplished Technical Program Manager with over 20 years of experience in software application development and project management. My career has been marked by a proven ability to lead e-commerce initiatives and manage cross-functional teams, ensuring timely project delivery while adhering to the highest quality standards. I am skilled in Agile methodologies and risk management, with a strong focus on stakeholder communication and process excellence to deliver high-quality results.

In my current role as Delivery Lead at Uniphore, I manage the end-to-end delivery of SaaS-based Conversational AI solutions across various domains, contributing to significant annual revenue. I have successfully led multiple e-commerce initiatives, established governance processes for risk assessment, and collaborated with global teams to deliver scalable cloud solutions on AWS infrastructure. My efforts have resulted in achieving critical client KPIs, including substantial reductions in Average Handle Time and complete automation in Quality Management processes.

Previously, I served as Platform Services Program Lead at Hewlett Packard Enterprise, where I directed large-scale programs focusing on analytics and technology transformation. I developed comprehensive program plans and delivered analytics-driven solutions that enhanced business decision-making. My experience spans across multiple organizations, where I designed and managed the delivery of critical client-facing programs, ensuring client satisfaction across diverse industries.