Open to opportunities

Shraddha Singh

@shraddhasingh4

Message

I lead enterprise AI, cloud, data, and digital transformation programs across complex Agile engineering organizations.

India

Message

At ServiceNow, I lead delivery of strategic AI initiatives including MCO AI Agents, AI Dev Harness, and AI Domain Guides across 12+ Agile teams and 150+ engineers.

Previously at SLB Digital, I delivered Data & AI workflows to 700+ clients in 90+ countries, launched Generative AI search capabilities that supported three client acquisitions, and led agentic AI document extraction that reduced manual effort by 60%.

I've progressed from Software Engineer at Infosys to program leadership roles at S&P Global, SLB Digital, and ServiceNow, building governance, improving Agile delivery, and helping teams release higher-quality products faster.

Experience

Work history, roles, and key accomplishments

Current

Staff Technical Program Manager

Current

ServiceNow

Jun 2025 - Present (1 year 2 months)

Led end-to-end delivery of 5 strategic AI initiatives across 12+ Agile teams and 150+ engineers, driving program execution, roadmap alignment, PI Planning, cross-team dependency management, release readiness, and delivery governance. Partnered with VP/GVP, Product Management, Engineering, and Architecture leadership to translate strategic priorities into execution plans and drive executive-level d

Technical Program Management Agile Delivery SAFe Scrum PI Planning Risk Management Stakeholder Management AI GenAI Azure DevOps Jira Power BI Miro Microsoft 365 Copilot

Senior Technical Program Manager

SLB Digital

May 2018 - Jun 2025 (7 years 1 month)

Led the Enterprise Data Solution program, delivering Data & AI workflows to 700+ clients across 90+ countries. Led the Conversational Insights initiative using Generative AI and LLMs, and directed Agile engineering delivery and quality transformation, improving automation from 60% to 95% and reducing production defects by 45%.

Technical Program Management Agile Delivery Scrum Generative AI LLM Agentic AI DevOps Vendor Management Contract Negotiation Jira Azure DevOps

Associate Program Manager

S&P Global

Mar 2017 - Apr 2018 (1 year 1 month)

Introduced Agile delivery practices across 5 projects, improving delivery efficiency and reducing time-to-market from 5 months to 3 months. Established program governance and delivery processes, earning the Innovator's Excellence Prize for driving process transformation.

Agile Delivery Program Governance Process Improvement Project Management Jira

Associate Project Manager/Software Engineer

Infosys

Jul 2012 - Feb 2017 (4 years 7 months)

Progressed from Software Engineer to Associate Project Manager, leading enterprise application development and Agile software delivery across cross-functional teams. Managed end-to-end SDLC delivery, coordinating teams, schedules, risks, scope, and stakeholder expectations.

SDLC Agile Delivery Project Management Team Coordination Risk Management Stakeholder Management