Open to opportunities

Prosper Chigbata

@prosperchigbata

Message

I resolve customer inquiries across phone and email while maintaining accurate CRM records.

Zimbabwe

Message

What I'm looking for

I'm looking for a customer support role where I can resolve customer issues across phone and email, maintain CRM records, collaborate with internal teams, and deliver excellent customer experiences.

I've supported customers at Alacrity Assurance, Eternity Clique, Practical Insurance, and Propella Logistics, resolving inquiries and complaints through phone and email.

I maintain accurate CRM records, escalate complex cases to the right teams, and follow up until issues are fully resolved. My work combines customer service, sales support, and cross-functional collaboration to improve customer satisfaction.

I'm equipped for remote work with a dedicated workspace, reliable laptop, stable internet, headset, backup power, and strong remote communication.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Alacrity Assurance

Jan 2025 - Mar 2026 (1 year 2 months)

Provided prompt support via phone and email, resolved customer inquiries and complaints professionally, and maintained accurate customer records in CRM systems.

Customer Service CRM Management Email Support Phone Support Issue Resolution Escalation Management