Favour Adetola

I am a proactive, customer-focused Client Support Specialist with over two years of remote experience supporting B2B and B2C clients in fast-paced industries such as healthcare, technology, food, retail, and services. I consistently deliver empathetic, efficient support across chat, email, and phone, maintain high CSAT scores, and document interactions precisely in CRM systems to inform business decisions.

I excel at resolving complex issues without escalation, improving client retention and response efficiency through clear communication, troubleshooting, and collaboration with cross-functional teams. I take pride in onboarding new clients, increasing user adoption, and driving process improvements through careful tracking of performance metrics and feedback.