Alven Talib
@alventalib
Customer support and remote operations specialist focused on delivering empathetic, reliable service and sales support.
ZimbabweWhat I'm looking for
I am a customer support and operations professional experienced in assisting international clients via chat, email, and voice channels, with a strong focus on empathy and clear communication.
I handle inquiries, manage CRM records, support sales operations and follow-ups, and resolve issues to ensure customer satisfaction and retention.
Comfortable with night shifts and long-term remote work, I use Google Sheets, CRM systems, and collaboration tools to maintain accurate records and improve team processes.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Ace Marketing
Dec 2024 - Present (1 year 1 month)
Support international customers via chat, email, and calls to resolve issues, convert leads, and maintain high satisfaction while managing accurate CRM records and follow-ups.
Sales Chat Agent
A-Forward
Sep 2024 - Dec 2024 (3 months)
Generated qualified leads via Facebook and WhatsApp chat, engaged potential customers to identify service needs, verified customer details and logged leads to support sales and operations.
Education
Degrees, certifications, and relevant coursework
Alven hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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