Lilian Nnakwue

I’m a detail-oriented Customer Support Specialist trained in customer service operations, focused on delivering exceptional support across multiple channels. I handle customer inquiries efficiently while maintaining consistently high satisfaction ratings.

In my Luxury Concierge/Concierge Assistant role, I supported clients with scheduling, coordination, and personalized service. I responded to 30–40 customer inquiries via email and live chat, documented every interaction daily on Zendesk, and consistently met a daily response-time target of under 3 hours.

I take ownership of customer requests and drive timely resolutions while protecting the customer experience—achieving customer satisfaction of 90% by rating. I also collaborate with teammates to improve service quality and keep operations running smoothly.

I’m comfortable working remotely and across international schedules, supported by a reliable internet setup, a quiet workspace, and the right tools for remote collaboration. Alongside my hands-on experience, I bring customer service fundamentals and Cabin Crew Training to strengthen my communication, organization, and service mindset.