Open to opportunities

Emmanuella Emmanuel

@emmanuellaemmanuel1

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I resolve customer issues across phone, chat, and email with clear, empathetic support.

Zimbabwe

Message

What I'm looking for

I'm looking for a customer support role where I can resolve inquiries across phone, chat, and email, use CRM tools effectively, and deliver clear, empathetic service in a remote-ready environment.

At Career Crafters Academy, I handled customer inquiries across chat, email, and phone while maintaining 95% customer satisfaction. I documented interactions in HubSpot and Freshdesk to support seamless follow-up and team continuity.

Previously, at De New Vision Diagnostic Centre, I served as the first point of contact for more than 30 patients daily, resolving 95% of concerns promptly and coordinating with clinical and administrative teams to keep customer flow running smoothly.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Career Crafters Academy

Feb 2026 - May 2026 (3 months)

Handled customer inquiries across chat, email, and phone channels, maintaining 95% customer satisfaction. Managed inbound phone interactions and drafted professional emails, resolving issues efficiently.

Phone Support Chat Email Support Customer Satisfaction Issue Resolution Professional communication HubSpot Freshdesk