Open to opportunities

promise ugbala

@promiseugbala

Message

I resolve fintech customer issues across email, phone, and ticketing platforms.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support role where I can resolve customer issues, manage support tickets, collaborate with cross-functional teams, and help customers adopt products while meeting service-level expectations.

At Moniepoint Inc., I support customers through email and phone, investigate account issues, resolve complaints, and document and escalate complex cases to the right teams.

I've spent over four years delivering customer service across fintech, hospitality, and administrative settings. I manage high volumes of inquiries, meet service-level expectations, educate customers on products, and maintain detailed interaction records.

I'm comfortable working remotely in fast-paced environments using Zendesk, Jira, Moniedesk, Microsoft Office, and Google Workspace.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Officer

Current

Moniepoint Inc.

Jan 2022 - Present (4 years 7 months)

Provide timely and professional customer support through email and phone, resolving complaints and maintaining high satisfaction. Manage support tickets, investigate account issues, and collaborate with internal teams to ensure timely resolution.

Zendesk Jira Monidesk Microsoft Office Google Workspace Customer Support Ticket Management Issue Resolution Documentation

Secretary

Clairo View

Jan 2021 - Dec 2022 (1 year 11 months)

Managed administrative and clerical operations, scheduled meetings, and maintained organizational records. Coordinated office correspondence and supported daily business operations.

Administrative Support Scheduling Documentation Correspondence Microsoft Office

Receptionist

Osborn La palm Royal Resort

Jan 2018 - Dec 2021 (3 years 11 months)

Managed guest reservations and check-in/check-out processes, responded to guest inquiries, processed payments, and delivered excellent front-desk customer service.

Customer Service Reservations Payment Processing