Open to opportunities

Oloyede Oluwapemisire

@oloyedeoluwapemisire

Customer Support Specialist and administrative assistant focused on resolving inquiries fast and improving customer satisfaction.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can resolve inquiries quickly, maintain accurate records and reports, and improve service processes—while supporting day-to-day coordination, scheduling, and administrative needs in a fast-paced team.

I’m a dedicated Customer Support Specialist who delivers excellent service by resolving inquiries efficiently and maintaining high customer satisfaction. I handle customer questions professionally through phone, email, and chat support, using problem-solving and conflict resolution to keep experiences positive.

In my roles, I managed an average of 15–20 customer inquiries daily, maintained customer records and weekly reports, and coordinated communication between customers and management to support faster decisions. I’ve also supported sales and guest service operations—processing invoices and dispatch, monitoring inventory, escalating urgent complaints for quick attention, and preparing daily sales/shift reports—while representing company values with professionalism and empathy.

Experience

Work history, roles, and key accomplishments

Current

Personal Assistant

Current

GT Interiors Company Limited

Jan 2024 - Present (2 years 5 months)

Managed an average of 15–20 customer inquiries daily via phone and follow-up to ensure timely issue resolution. Maintained weekly customer records and service documentation, coordinated communication between customers and management, and escalated urgent complaints to reduce service delays.

Customer Support Phone Communication Customer Relationship Management Record keeping Escalation Handling Scheduling coordination Administrative Support Data Entry

Sales & Customer Service Officer

Hotel Royale And Suite

Jan 2021 - Jan 2022 (1 year)

Assisted 10+ customers daily with product inquiries and service support, contributing to positive customer interactions. Recorded inventory, processed invoices, coordinated dispatch to customer locations, and responded to concerns with professional communication.

Customer Service Sales Support Invoice Processing Dispatch Coordination Complaint Handling Professional communication

Customer Relations & Sales

Adron Home And Properties

Jan 2020 - Jan 2021 (1 year)

Responded promptly to guest requests and complaints to maintain customer satisfaction during daily operations. Supervised routine service activities, monitored stock availability, escalated urgent concerns to management, and supported repeat patronage.

Guest Service Complaint Resolution Customer Relationship Management Service Supervision Escalation Handling Customer Retention

Guest Service Attendant / F&B

Betel Place & Suite Accommodation

Jan 2017 - Jan 2019 (2 years)

Delivered excellent customer service by maintaining a friendly, comfortable, and efficient service environment. Supported management with sales/shift reporting and F&B supervision to help achieve sales targets.

Guest Service Customer Service Sales Reporting Team Collaboration Hospitality Operations Attention To Detail