Open to opportunities

Adebisi Ganiyat

@adebisiganiyat

Customer Support Specialist delivering empathetic, CRM-driven resolutions and technical support to boost satisfaction and retention.

Nigeria

Message

What I'm looking for

I’m seeking full-time or part-time remote roles where I can handle high-volume customer inquiries, resolve escalations through CRM/ticketing, and collaborate across time zones with a client-first, detail-focused approach.

I’m a results-driven Customer Support Specialist with 2+ years of hands-on experience delivering exceptional service across hospitality, manufacturing and FMCG industries. I manage high-volume inquiries, resolve escalated complaints with empathy and professionalism, and build lasting client relationships that drive loyalty and repeat business—backed by CRM-first documentation and clear, timely communication.

In my roles, I’ve handled multi-channel customer communications, processed orders, returns, refunds, and service requests with high accuracy, and de-escalated tense situations to protect customer confidence. I’m also trained in IT and remote collaboration through industry-recognized programmes (ALX Africa, Digital Witch Support Community), with practical experience using CRM platforms and support/ticket workflows—so I can transition smoothly into the global remote workforce.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

C-Way Foods & Beverages

Jan 2024 - Jan 2026 (2 years)

Managed 100+ customer interactions per month across phone, email, and in-person channels, resolving inquiries within the same business day while maintaining high satisfaction. Served as the liaison between customers and internal teams, tracked interactions in CRM systems, and processed orders, returns, and service requests.

Customer Support Customer Complaint Resolution Order Processing Returns De escalation

Customer Service Specialist

Onas Agro-Allied Nigeria Limited

Jan 2022 - Jan 2023 (1 year)

Handled inbound and outbound customer communications by phone and email, managing high-volume inquiries with professionalism. Owned escalated complaints, trained new team members, developed FAQs/help guides, managed returns and refunds, and reported customer satisfaction trends to management.

Customer Escalation Problem Solving team development Returns Customer Satisfaction (CSAT) Reporting Performance Management

Guest Relations & Customer Support

Paradise Heaven Hotel & Hospitality

Jan 2020 - Jan 2022 (2 years)

Provided warm, professional guest service across the guest journey from enquiry and check-in through departure. Managed reservations and communications, resolved complaints in real time, coordinated transport/restaurant bookings and local itineraries, and supported check-in/check-out during peak periods.

Guest Relations Check In Check Out Support Cancellations and Special Requests Handling