Sumaya Umoru

My career is built on a passion for delivering exceptional customer experiences and solving complex problems in high-pressure environments. Over the past year at Moniepoint, I have specialized in managing omnichannel support, where I successfully navigated payment disputes, account issues, and technical troubleshooting under strict SLA response times. My biggest achievement is consistently turning frustrated user complaints into positive outcomes, directly protecting brand loyalty and driving up CSAT metrics.

I am an ALX-certified Virtual Assistant, which has deeply structured my administrative capability, time management, and remote-first productivity workflows. Beyond day-to-day ticketing, I am deeply interested in how financial technology can be made more accessible through seamless human communication.

I excel at mastering new digital tools overnight and thrive in remote teams that value proactive communication, operational efficiency, and empathy. I am actively looking for a remote customer support role where I can take full ownership of customer happiness and grow alongside an innovative international company.