Chisom Eunice
@chisomeunice
I resolve customer inquiries accurately through empathetic email support ,live chat and reliable CRM documentation.
NigeriaWhat I'm looking for
I've supported guest and customer communication at De Fountain Hotel and Suites and Millennium Inn Hotel and Suites, responding to inquiries with accuracy, care, and a consistent brand tone.
As a Supervisor at Millennium Inn Hotel and Suites, I oversaw customer communication and documentation, supervised a 20-person team during peak periods, and resolved escalated concerns with patience and attention to detail. Earlier, as a Sales Representative, I grew conversion from 30% to 90% through clear follow-up communication and trustworthy customer service.
I'm comfortable working independently in a remote workspace and using Intercom, Zendesk, HubSpot, Freshdesk, email, and ticketing systems to keep every customer heard and every interaction accurately documented.
Experience
Work history, roles, and key accomplishments
Front Desk Officer
De Fountain Hotel and Suites
Jan 2024 - Jan 2025 (1 year)
Responded to guest inquiries via email and in person with accuracy and care. Documented bookings and interactions with 100% record accuracy and maintained a friendly, consistent tone in all guest communication.
Supervisor
Millennium Inn Hotel and Suites
Jan 2021 - Jan 2024 (3 years)
Oversaw customer communication and documentation across the property. Supervised a 20-person team, resolved escalated concerns with patience and attention to detail, and maintained accurate records supporting consistent, high-quality service.
Sales Representative
Millennium Inn Hotel and Suites
Jan 2019 - Jan 2021 (2 years)
Handled customer inquiries and follow-up communication, growing conversion from 30% to 90%. Delivered clear, friendly written and verbal communication that built trust and maintained accurate records of customer interactions and transactions.
Education
Degrees, certifications, and relevant coursework
Imo State University
Bachelor's Degree, Government
Bachelor's Degree in Government from Imo State University, Owerri.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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