Looking for a job

Victor Ayodeji

@victorayodeji

Message

I resolve high-volume banking and fintech customer inquiries across email and live chat.

Nigeria

Message

What I'm looking for

I'm looking to contribute customer support, digital banking, CRM, and process-improvement experience in a remote or collaborative customer-focused role.

At Moniepoint Microfinance Bank, I resolve high-volume banking and fintech inquiries across email and live chat, handling account access, transactions, digital banking concerns, and technical escalations. I maintain detailed CRM records and identify recurring issues that improve digital workflows.

Previously at Polaris Bank, I resolved 85% of customer inquiries on first contact while supporting retention initiatives, data quality, and preventive measures for recurring system issues. My background also includes administrative support, front-desk operations, scheduling, and stakeholder communication.

Experience

Work history, roles, and key accomplishments

Current

Inbound Customer Support Representative

Current

Moniepoint Microfinance Bank

Apr 2025 - Present (1 year 4 months)

Respond to high-volume inbound inquiries across banking and fintech platforms via Email Support and Live Chat while maintaining professional resolution standards. Resolve complex concerns regarding account access, transactions, and digital banking to achieve first-contact resolution targets.

Customer Support Email Support Live Chat Issue Resolution First Contact Resolutions Escalation Handling Client Services Data Management Record keeping CRM Software Remote Operations Problem Solving Active Listening Conflict Resolution Process Improvement Workflow Solutions Collaboration

Customer Service Representative

Polaris Bank

Feb 2023 - Apr 2025 (2 years 2 months)

Managed high-volume inbound interactions daily, resolving 85% of inquiries during first contact to exceed departmental benchmarks. Responded to inquiries concerning banking products and online service issues across multiple digital communication channels.

Customer Support Email Support Live Chat Issue Resolution Escalation Handling Client Services Data Management Record keeping CRM Software Remote Operations Problem Solving Active Listening Conflict Resolution Process Improvement Collaboration

School Receptionist / Administrative Assistant

Jordan Academy

Feb 2022 - Dec 2022 (10 months)

Provided comprehensive Administrative Support and front-line assistance to students and staff in a professional environment. Maintained organized Record Keeping and documentation systems to enhance administrative efficiency and data retrieval.

Administrative Support Record keeping Documentation Scheduling Office Coordination Digital Tools Remote Collaboration Problem Solving Active Listening Conflict Resolution Process Improvement Data Management

Front Desk Officer

Nigerian Bottling Company

Aug 2020 - Feb 2021 (6 months)

Managed front desk operations and provided professional Client Services to visitors, clients, and internal staff. Responded to incoming calls and emails efficiently, ensuring smooth Digital Workflow and routing to appropriate departments.