Priyanshu Karmakar

I’m a results-driven Business Development Associate with a B.Com (Hons) in Accounting & Finance, specializing in B2B account management, lead generation, client onboarding, and end-to-end customer lifecycle management. I use data-informed CRM strategies and process improvement to deliver revenue growth, churn reduction, and KPI attainment.

At Urban Company, I managed a high-value B2B portfolio of service partners and increased active account utilization by 22% through targeted reactivation campaigns and upselling initiatives. I also reduced supply-to-demand gaps by 15% in 6 months by optimizing workflows and refining SOPs, while maintaining an 85% client retention rate through proactive relationship building and escalation management. I design city-wise performance dashboards using SQL and Advanced Excel to support leadership real-time risk assessments and growth forecasts, and partner with operations and marketing to drive a 10% increase in operational efficiency. Previously at Tele-performance Global Private Services Ltd, I exceeded CSAT targets by 12%, improved customer satisfaction metrics within SLA benchmarks, and strengthened churn reduction outcomes through ticket resolution, root-cause analysis, and seamless handoffs.