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Sai tharun User

@saitharunuser

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I've closed enterprise SaaS deals, built outbound pipelines, and improved client retention through strategic follow-up.

India

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What I'm looking for

I'm looking to grow in B2B sales or client success, where I can build pipelines, close SaaS or tech-enabled services deals, strengthen client relationships, and contribute to retention and revenue growth.

I've driven B2B inside sales at DataStat Technologies, closing 20+ inbound client accounts in a peak month and securing 13 high-value outbound conversions within 90 days.

I build prospect pipelines with Apollo, manage outreach and follow-ups in Microsoft Excel, and keep deals moving through Zoho Bigin CRM. My work spans SaaS, BPaaS, and tech-enabled services, from discovery calls and presentations to objection handling and contract closure.

I've increased client retention by 15% through proactive engagement and regular communication, while mentoring three junior associates on lead research, calling practices, and CRM updates. Earlier, I supported enterprise users at Sutherland Global Services by troubleshooting technical issues and resolving support tickets.

Experience

Work history, roles, and key accomplishments

Senior Client Success Specialist

Datastat Technologies Private Limited

Sep 2023 - Aug 2026 (2 years 11 months)

Managed client relationships and ensured successful onboarding and retention for enterprise clients. Drove customer satisfaction and loyalty through proactive engagement and support.

Customer Relationship Management Customer Success Zoho Bigin CRM Excel

Business Development Executive

Datastat Technologies Private Limited

Sep 2023 - Aug 2026 (2 years 11 months)

Executed B2B sales and prospecting, closing 20+ inbound accounts in a peak month and securing 13 high-value outbound conversions in a 90-day campaign. Achieved a 15% increase in client retention through strategic follow-up and relationship management.

B2B Sales Outbound Prospecting Inbound Inquiry Qualification Cold Calling Customer Relationship Management Deal Negotiation Customer Retention Apollo Excel Zoho Bigin CRM SaaS BPaaS Tech Enabled Services

Associate - IT Helpdesk & Client Support

Sutherland Global Services Pvt Limited

Jul 2023 - Sep 2023 (2 months)

Provided technical support and troubleshooting for enterprise users, resolving support tickets promptly and minimizing downtime. Demonstrated effective communication and issue-resolution skills while interacting directly with corporate users.

Technical Support Troubleshooting Communication Skills Issue Resolution

Education

Degrees, certifications, and relevant coursework

Jeppiaar Institute of Technology

Bachelor of Engineering, Electronics & Communication Engineering

Bachelor of Engineering in Electronics & Communication Engineering from Jeppiaar Institute of Technology, affiliated with Anna University, graduated in 2023.