teja User

I am a results-driven business development professional with hands-on experience in customer outreach, negotiation, and relationship building. At BYJU'S I developed and implemented engagement strategies that grew a strong customer base and secured long-term partnerships.

I improved customer satisfaction from 87% to 95% within six months while managing daily support operations and handling 20–25 tickets per day. I also led a team of six customer service representatives and reduced query resolution time by 15%.

My background includes a Post Graduation diploma in Management from GITAM University and a BBA in Marketing, which support my strengths in communication, lead generation, and customer analytics. I apply disciplined methods to customer service and proactive problem solving to empower customers.

I am enthusiastic to learn new skills and bring strong interpersonal, coordination, and negotiation abilities to roles focused on growth, retention, and client success.