Looking for a job

Prithweesh Bhattacharjee

@prithweeshbhattachar

Message

I build and scale customer delivery operations and recurring revenue (managed services) teams.

India

Message

What I'm looking for

I'm looking to lead and scale delivery, customer success, and CLM operations, building high-performing teams, profitable recurring services, and strong end-to-end customer outcomes.

I've built and led Contract Lifecycle Management delivery operations, growing an Icertis practice from zero to $12 million in top-line revenue and from 3 to 300+ team members.

As a Business Unit leader, I lead a 110-member team delivering CLM implementations, managed services, and consulting. I have owned P&L, pre-sales, account management, solution engineering, paralegal services, and AI-supported contract migration services.

Across start-ups and technology services businesses, I've built project management and technical support operations from the ground up, introduced CRM and ticketing automation, improved customer service, and guided customers through implementation, engagement, renewals, and long-term success.

Experience

Work history, roles, and key accomplishments

Current

Managing Director

Current

Elevate Service Private Limited

May 2024 - Present (2 years 4 months)

Business Unit leader for Contract Lifecycle Management (CLM) BU, leading delivery operations for a 110-member team including implementations, managed services, and consulting.

Vice President

Cloudmoyo India Private Limited

Apr 2015 - May 2024 (9 years 1 month)

P&L responsibility for the Icertis Contract Management Business Unit (Contract Lifecycle
Management Software).
 Built the practice from scratch. Worked in each area, hands on, before hiring talent.
 Managed Delivery Operations, Pre-sales and Account Management.
 Grew the practice top line to 12 million USD in 2024 from zero in 2015.

Leader – Partner Services

LRN Corporation

Jan 2014 - Apr 2015 (1 year 3 months)

Delivery Leader for Customer Support and Project Management operations for E-learning solutions. Introduced customer segmentation and improved bug ticket management and customer communication.

Head Delivery

Seclore India Private Limited

Jun 2010 - Jan 2014 (3 years 7 months)

 One of the initial members of this start up.
 Built both the Project Management and 24 x7 Technical Support operations from scratch.
 Moved from on premise implementations to implementations in AWS.
 Scaled the team from 2 members to 35 members.
 Played lead role in implementation, customer engagement and renewals of all active customers.

Manager - Technical Support

Logix Microsystems Limited (Izmo Limited)

Jan 2004 - Jun 2010 (6 years 5 months)

Delivery Leader for Technical Support and Project Management operations for Digital Solutions (Websites, Search Engine Optimization services and CRM) for Automobile Dealers and OEMs in US. Built both the Project Management and Technical Support operations from scratch, scaling the team from self to 23 members while customers scaled from 30 to around 150.