At Adobe Systems, I lead an enterprise data center migration and an airline digital commerce program on Adobe Experience Cloud. The migration moved operations from Australia to India, and I built a governance model later adopted as the standard playbook for future account transitions.
I coordinate eight delivery pods and multiple partners across the airline’s B2C, B2B, and D2C ecosystem, sustaining a fortnightly release cadence under regulatory requirements. I also manage contract discussions, SOWs, and change requests across these programs.
Previously, as Senior Manager, Customer Engineering at Adobe Systems, I led global product support for Adobe Digital Experience products, including Adobe Connect and Adobe Primetime. I managed a team and used ADKAR and ITIL to support change while maintaining service stability.
Earlier, I managed global service delivery at Capgemini Technology Services India Pvt. Ltd. and Dell International Services India Pvt. Ltd., including support operations, security provisioning, and data center transitions. I hold ITIL 4 and Certified Scrum Master credentials, along with an Executive MBA from SP Jain School of Global Management, Dubai.
