At Adobe Systems, I lead an enterprise data center migration and delivery for a major airline’s digital commerce ecosystem on Adobe Experience Cloud. I manage migration delivery from scoping through customer sign-off and built a governance model adopted as the standard playbook for future account transitions.
For the airline program, I coordinate eight delivery pods and multiple partner organizations, sustaining a fortnightly release cadence under regulatory compliance. I also lead contract discussions, SOWs and change request control, aligning commercial governance with delivery scope and budget.
Previously, at Adobe Systems, I led global product support for Adobe Digital Experience products, including Adobe Connect and Adobe Primetime. I used ADKAR and ITIL to support transformation while maintaining service stability, and designed ITSM processes with KPI and SLA reporting.
At Dell International Services India Pvt. Ltd., I led security provisioning and data center transitions, moving five accounts to steady-state operations across more than 50 applications while maintaining SLA compliance. My work spans transformation delivery, managed services, commercial governance and client industries including healthcare, hospitality, banking and aviation.
