Open to opportunities

Pritha Ghosh

@prithaghosh

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Operations and Order-to-Cash (O2C) leader driving process improvements, revenue assurance, and cash optimization.

India

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What I'm looking for

I am seeking a role where I can lead O2C and operational improvement initiatives, drive DSO reduction and revenue assurance, work cross-functionally, and continue growth in PMO and process optimization.

I am an Operations and Order-to-Cash (O2C) professional with 5+ years' experience leading PMO functions, optimizing DSO, and implementing Lean Six Sigma to improve cash flow and customer retention. I have managed project budgets from $50K to $500K, coordinated cross-functional teams, and delivered measurable process and financial improvements.

I excel in dispute and collections management, SOP development, and virtual team leadership, with strong technical proficiency in MS Excel, Power BI, Jira, SAP/Oracle familiarity, and PM tools. Recognized multiple times as a Star Performer, I focus on continuous improvement, governance, risk mitigation, and delivering operational excellence.

Experience

Work history, roles, and key accomplishments

Current

PMO Lead (Operations)

Current

Tata Consultancy Services

Feb 2023 - Present (3 years)

Led PMO operations for multiple concurrent operational improvement and technology projects, managing budgets of $50K–$500K and improving delivery efficiency through risk mitigation and process optimization.

PMO Budget Management Risk Mitigation Process Optimization GRC Jira Power BI

Process Associate (O2C)

Tata Consultancy Services

Apr 2019 - Jan 2023 (3 years 9 months)

Managed dispute resolution, collections and SOP compliance within O2C operations, contributing to DSO reduction, incremental revenue via cross-sell/upsell, and sustained high CSAT and SLA adherence.

Order To Cash Collections Management Dispute Resolution DSO SOP Development Customer Escalation SAP Oracle Familiarity Excel

System Support Executive

Brainware Group

Nov 2015 - Mar 2019 (3 years 4 months)

Provided technical training and maintained lab infrastructure, improving system reliability and user proficiency through curriculum development and hands-on mentoring.

Technical Training System Administration Curriculum Development User Support Mentoring Troubleshooting