PS PS Chakradhar
@pschakradhar
Experienced Order Management & O2C professional with 12+ years in billing, customer coordination, dispute resolution, and sales support operations.
IndiaWhat I'm looking for
Dedicated and detail-oriented Order Management and O2C professional with over 12 years of experience in order processing, billing operations, customer coordination, dispute resolution, and sales support within fast-paced business environments. Throughout my career, I have successfully managed high-volume orders, ensured billing accuracy, maintained SLA compliance, and supported smooth end-to-end order fulfillment processes.
I have strong experience working with cross-functional teams, handling customer queries, resolving operational issues, and supporting month-end activities with a focus on accuracy and customer satisfaction. My professional strengths include problem-solving, process adherence, communication skills, and the ability to work effectively under pressure while maintaining attention to detail.
I am passionate about continuous learning and improving operational efficiency. I am currently looking for opportunities where I can contribute my experience, expand my exposure to global operations and advanced O2C processes, and grow within a dynamic organization. I am especially interested in remote and hybrid opportunities in Order Management, Sales Operations, Customer Operations, and Supply Chain Support roles.
Experience
Work history, roles, and key accomplishments
Processed 1,500+ wire/ACH payment packets with 100% accuracy and zero rework, improving payment/billing operational efficiency. Reduced financial discrepancies by 18% through tax statement support, journal entries, and reconciliations, while improving revenue recognition accuracy by 25% via variance analysis.
Managed the end-to-end O2C cycle, including sales order processing, credit management, invoicing, collections, and cash application. Improved AR aging accuracy by 22% and resolved 300+ monthly billing disputes/credit/cancellation requests to maintain 95% customer satisfaction.
Managed end-to-end Order to Cash (O2C): sales order processing, credit management, invoicing, collections, and cash application. Resolved 300+ monthly billing disputes and credit/cancellation requests (customer satisfaction to 95%), processed 2,000+ invoices monthly with 99.7% accuracy, and improved AR aging accuracy by 22%.
Managed 400+ weekly purchase orders with 98% SLA compliance using Salesforce CRM and SAP Ariba. Coordinated with Sales and Supply Chain teams to improve shipment delivery timelines by 17%, and reduced SKU-related errors by 20% through inventory/product validation and part-number checks.
Processed 1,000+ monthly bulk orders for SMB, mid-size, and G500 clients, managing end-to-end O2C activities including order creation, credit management, invoicing, collections, cash application, and RMA. Improved PO requisition and vendor coordination turnaround by 30%, reduced order delays by 25% through proactive backorder and collections management, resolved 150+ monthly delivery issues, and i
Processed 1,000+ monthly bulk orders and handled end-to-end O2C activities including order creation, credit management, invoicing, collections, cash application, and RMA. Improved processing turnaround time by 30% through PO requisition/vendor coordination and reduced order delays by 25% with proactive backorder management and collections.
Ensured 100% SOP compliance for order management and O2C processes across global accounts. Identified and escalated 200+ PO discrepancies, increasing processing accuracy by 18% through PO verification/quality audits and trained new team members on order and invoice workflows.
Education
Degrees, certifications, and relevant coursework
Online
Six Sigma White Belt Certification, Six Sigma
2022 -
Completed a Six Sigma White Belt certification online in 2022.
Online
Diploma in Supply Chain Management, Supply Chain Management
2021 -
Completed a Diploma in Supply Chain Management online in 2021.
Online
Diploma in Business Administration, Business Administration
2020 -
Completed a Diploma in Business Administration online in 2020.
Sri Chaitanya Jr. Kalasala
Intermediate, Intermediate
Completed Intermediate studies at Sri Chaitanya Jr. Kalasala in Hyderabad.
Sarada ITC
ITI (Trade), ITI (Trade)
Completed ITI (Trade) at Sarada ITC in Hyderabad.
Six Sigma White Belt Certification (Online)
Six Sigma White Belt Certification, Quality Management (Six Sigma)
2022 -
Completed a Six Sigma White Belt certification through an online program in 2022.
Diploma in Supply Chain Management (Online)
Diploma in Supply Chain Management, Supply Chain Management
2021 -
Completed a Diploma in Supply Chain Management through an online program in 2021.
Diploma in Business Administration (Online)
Diploma in Business Administration, Business Administration
2020 -
Completed a Diploma in Business Administration through an online program in 2020.
Sarada ITC, Hyderabad
ITI (Trade), ITI Trade
Completed an ITI (Trade) at Sarada ITC in Hyderabad.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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