Ayush Kumar
@ayushkumar19
Detail-oriented finance and operations professional specializing in Order-to-Cash and reconciliations.
IndiaWhat I'm looking for
I am a finance and operations professional with focused experience in Order-to-Cash (O2C), billing, invoicing, reconciliations, cash application support, and financial documentation across global processes.
Across roles at TCS, Infosys BPM, Tech Mahindra, and TELUS International, I have maintained high accuracy in transactional workflows, supported audits, and improved documentation and SOP adherence.
I consistently deliver timely resolutions to disputes and account issues, support month-end reviews, and produce financial process reports that aid internal controls and compliance.
I bring a process-driven mindset, strong Excel and ERP (SAP/Oracle) skills, and a commitment to workflow optimization and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
TELUS International
Jan 2024 - Jan 2025 (1 year)
Handled customer queries via voice/chat/email with focus on accuracy and timely resolution, maintained CRM updates and documented escalations to ensure compliance and high satisfaction.
Senior Customer Service Executive
Tech Mahindra
Jan 2022 - Jan 2024 (2 years)
Provided customer support for international clients across service and technical domains, resolving high-volume issues and meeting KPIs such as AHT, quality scores, and resolution rate.
Financial Process Executive
Infosys BPM
Jan 2021 - Jan 2022 (1 year)
Supported O2C operations including billing validations, dispute handling, reconciliations and cash application support to ensure transaction accuracy and audit readiness.
Finance Executive – O2C/Billing
Tata Consultancy Services
Jan 2016 - Jan 2018 (2 years)
Processed billing and invoicing, executed reconciliations and corrected transactional mismatches per SOPs while supporting audit documentation and improving workflow efficiency.
Education
Degrees, certifications, and relevant coursework
ITS College, Ghaziabad
Postgraduate Diploma in Management, Finance & International Business
2018 - 2020
Postgraduate Diploma in Management with specialization in Finance and International Business completed between 2018 and 2020.
St. Xavier's College
Bachelor of Commerce, Commerce
2013 - 2016
Bachelor of Commerce program completed from 2013 to 2016 focusing on commerce and accounting fundamentals.
Availability
Location
IndiaAuthorized to work in
Job categories
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